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Support Kies software issue

Discussion in 'Android Devices' started by gingersnapgirl, Jul 31, 2013.

  1. gingersnapgirl

    gingersnapgirl Android Enthusiast
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    I don't use Kies very often, but recently, I tried connecting it, and got an error that my device is not supported by Kies. I have a Samsung Galaxy S3 on AT&T, and although I've had struggles with Kies, it always connects eventually, until now.

    Does anyone have any ideas? I also seem to be having trouble with the new AT&T OTA update.
     

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  2. funkylogik

    funkylogik share the love peeps ;)
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    Hey ginger. Have you tried reinstalling the samsung drivers on your pc and tried a different cable?
     
  3. gingersnapgirl

    gingersnapgirl Android Enthusiast
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    yup.

    I finally managed to download the OTA update, but it's still having trouble connecting to Kies.
     
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  4. funkylogik

    funkylogik share the love peeps ;)
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    take it youve reinstalled kies too? Tbh the kies crapware was a major factor in me rooting my s3 lol it really is a piece of **** :beer:
     
  5. gingersnapgirl

    gingersnapgirl Android Enthusiast
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    I'm with you 100% on Kies being a piece of ****.

    I actually have not tried to reinstall Kies. I should have thought of that myself.
     
  6. funkylogik

    funkylogik share the love peeps ;)
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    Lol. Reinstalling kies and the drivers are probably the only thing you can keep trying if youre sure that the data cable is ok :) good luck gingerhead :beer:
     
  7. philayl

    philayl Android Expert
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    I have been round computers for 27 years, and can honestly say that Kies is worst program I have ever encountered. Phil
     
  8. gingersnapgirl

    gingersnapgirl Android Enthusiast
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    well, reinstalling "fixed" the problem. It now detects my phone as supported but says that the firmware doesn't support upgrading through Kies. So I guess I'll have to get all of my updates OTA, and can uninstall Kies completely.
     

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