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Kit Kat Upgrade...Lost contacts???

Discussion in 'Android Lounge' started by witty18, Jun 6, 2014.

  1. witty18

    witty18 Newbie
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    So I have the Droid Razr M from Verizon. I updated to KitKat and now I have lost all of my previous contacts. Has anyone else experienced this? What do I do?
     

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  2. BRAINZ2013

    BRAINZ2013 Android Expert
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    MECHANIC OBDII. NOS. FUEL INJECTION. Saving a Life
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    When the update was complete did you perform a factory data reset .
     
  3. sreum

    sreum Android Enthusiast
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    Where are the contacts located? On the phone or on the SD card?
     
  4. BRAINZ2013

    BRAINZ2013 Android Expert
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    MECHANIC OBDII. NOS. FUEL INJECTION. Saving a Life
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    If the op has Verizon many backup options if they wasn't rooted
     
  5. witty18

    witty18 Newbie
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    They were stored on my phone. No I did not do a factory reset
     
  6. BRAINZ2013

    BRAINZ2013 Android Expert
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    MECHANIC OBDII. NOS. FUEL INJECTION. Saving a Life
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    You don't have the contacts loaded on Google . have you ever used the Verizon backup
     
  7. witty18

    witty18 Newbie
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    No I have not
     
  8. sreum

    sreum Android Enthusiast
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    Try going into the app manager. Find contacts and see if there is anything under the cache and how much data there is.
     
  9. witty18

    witty18 Newbie
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    Yeah there is and there is only 26.00KB of data
     
  10. sreum

    sreum Android Enthusiast
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    I would be guessing your contacts are on the phone still, based off that, because your data is about double mine. But how to get them and where they are. ........ is another story.
     
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  11. witty18

    witty18 Newbie
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    yeah I had close to 300 but now there are only about 216
     
  12. sreum

    sreum Android Enthusiast
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    Try this out. ...... tap on the contacts icon, then hit the menu button. In the options that pop up there should be an option to.......Contacts to display.........tap on that. Then select.... All contacts.
     
  13. BRAINZ2013

    BRAINZ2013 Android Expert
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    Check your SD card to see if anything may look strange such as contacts
     
  14. witty18

    witty18 Newbie
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    Thanks for the responses guys, I've tried all of that and still nothing which leads me to believe that they're lost... :(
     

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