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Support Known issues with the Galaxy Nexus

Discussion in 'Android Devices' started by nj02vette, Dec 17, 2011.

  1. Dubbin1

    Dubbin1 Android Expert
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    I think they do but they are just not stuck to the top.
     

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  2. kwoolf1

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    Just thought I'd say that tfter my 3rd gnex replacement everything is working good. Calls are fine and haven't experienced a single reboot. I've had it for about a week now.
     
  3. aar1226

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    I am having a similar issue. I can start my phone on 4G and have no issue, as soon as I lose 4G signal, I lose everything. I cannot access 3G, 4G, or WiFi and I cannot make any phone calls; this lasts for a good while (on the order of minutes). I called Verizon about this issue and they said that there isn't anything they can do until an update is released. In the mean time, I have kept my phone CDMA mode and it seems to work okay.

    Funny though because this is a replacement phone. My original Nexus had no issues at all...except for wandering into someone else's hands :(
     
  4. tudorion

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    Hi guys.I just got yesterday the NG but I'm not familiar with it.Can you tell me where can I find if I have 4G? Because on my menu it shows just:Use only 2G networks.
     
  5. Shotlimesalt

    Shotlimesalt Well-Known Member
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    Signal drops constantly like many others out there.. why me?!! I'll be at full bars or close to.. when I'm at home then bam! 0 bars and has an X where the bars are. Maybe a minute or less later it'll come back, then same thing happens again 5-10 minutes later. Has this been confirmed as a software or hardware problem?
     
  6. TheTiz

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    My girlfriend and I just got a Nexus about a month or two ago. We are having trouble in the last week or so of our phones randomly turning off.

    We both take care of our phones and have an otter box cover.

    Has this been a problem for other people?
     
  7. jdduncan11

    jdduncan11 Android Enthusiast
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    You wouldn't believe me
    Burlington County, NJ - Originally from Bucks Coun

    Everyone once in a while my phone will turn off and on by itself. First time it happened I thought it was rebooting for an update or something. **sigh** it wasn't
     
  8. AntimonyER

    AntimonyER CHANGED FROM AF ADDICT MIKESTONY
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    Random reboots are a pretty common occurrence unfortunately. When Verizon finally gets around to rolling out 4.0.4, it will get much better based on my experience. Or you could root and get it now.
     
  9. Dubbin1

    Dubbin1 Android Expert
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    I am happy to say that I have not once had a random reboot.
     
  10. dhi29

    dhi29 Newbie
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    I've read back a few pages and haven't seen any mention of the speaker pop.

    Has anyone found a way to stop this extremely annoying noise?

    Or another question, has anyone with just this problem returned it for a replacement device and how did that go? quick easy new device had no problems?
     
  11. squall1976

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    Hello, has anyone encounter the following problem: when I make a call, immediately my screen goes black and I can't do anything on my screen (even if I press the power button), if I want just to make a short call, I can't, I have to wait for the other person to respond, or to receive the "the person did not respond" signal. Sometimes, this is happening during the actual call, screen goes black, can't do anything, I have to wait for the other person to hang up. Any ideas? Thank you!
     
  12. nagle3092

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    It is in fact a defect, and annoying as hell. Its issue 22307 on googles android issues cant link it since its my first post here (just google issue 22307). I contacted google about this and they suggested a replacement, I just got my Gnex last week thoug so I'm still in the 14 day window (dont know if thats playing a factor).
    The Google CS rep will get some info from you and call a Samsung rep who will do the same. They send you a pre-paid shipping label for your defective phone and 2nd day a new one to you providing you have a credit card they can put a hold on. Ive done advance rmas through Asus before so I'm expecting another pretty painless RMA, hopefully.
    For now though I just have touch and screen lock tones turned off and its not bothering me.
     
    dhi29 likes this.
  13. dhi29

    dhi29 Newbie
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    Thank you very much for responding to me. If you'd be so kind, respond back as to how it continues to go.
    So, they're sending you a brand new in box galaxy nexus? not a refurbished?
    Unfortunatly, ive had my nexus for about a month now. I didn't notice the popping until after 14 days. I was hopping that Google would release a fix for it considering all the people that have issue 22307, but maybe it can't be fixed via software.
    I suppose I'll call them and see what they can do for me.
     
  14. nagle3092

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    Yeah they are sending me a new one but, like I said that could be because I'm in the 14 days still.

    Edit: Ok I received the replacement phone yesterday. All I gotta say is if the speaker pop is the only thing bothering you just keep your phone.
    The replacement was brand new in box with all accessories but was just horrible. Very bad purple tint to the screen, it got so hot it shut down just web browsing, twice, and it had the same slight pop through the speaker. I sent the "replacement" back this morning and still have 2 days to decide if Im gonna keep the original one or send it back and buy a OneX or S.
    Samsung is dropping the ball on the Nexus. There is absolutely no reason a phone thats been in production for 9 months should be having this many issues with variations in hardware. Then I had to fight with Samsung CS just now to get the situation cleared up, now I get to wait 2 more weeks for the $399 hold on my card to get lifted.
     
  15. alejandrormz

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    I have a non-rooted [VZW] [LTE] Galaxy Nexus and recently upgraded the OS to version 4.0.4 via the automatic mechanism provided by Verizon (as opposed to me downloading the update manually).

    After the upgrade I started experiencing the following issue:
    The internet connection shared by any type of tethering (Bluetooth, WiFi or USB) is interrupted as soon as the phone reaches the time limit set on the Display->Sleep settings, whether your phone is awake or not. It also disregards the Developer option of keeping the phone awake while charging, and it also disregards the option of "Always" keeping the WiFi connection open even when the phone is asleep.

    After several phone calls, a Samsung Support representative confirmed that they have received several reports of this, that they are aware of the issue, and that the resolution is part of the next update.

    No word on when the next update will be released though.
     
  16. NexusTootsie

    NexusTootsie Well-Known Member
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    oh yeah, that was my MO with bluetooth on my first Gnex. the minute i'd go to a call, either outgoing or incoming, my navigation screen went black. still had voice directions, but there was no controls, no shutting off, unless I shut the whole damned thing down.

    very frustrating on the road. big choice...shut off phone/nav/play around with crap while driving or just leave it be. sent phone in and now have another.

    my thinking is, we put so many different apps in our phones - in and out, in and out, there have got to be occasional compatibility issues. I don't imagine these uninstalls remove EVERY trace of every app. even in my computer when I uninstall, it will tell me it's removed the app but there are related files I will have to remove by hand. and if I can't find them because my computer doesn't tell me what they are..only that they're there, they remain in my neat little computer, floating around doing who knows what.

    media devices can be finicky. I haven't used the replacement phone app while using bluetooth, so I'll see if this is software or hardware related. when I do I'll let you know what happens.
     
  17. brhermon

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  18. justanotherguy

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    #418 justanotherguy, Jun 21, 2012
    Last edited: Apr 7, 2019
  19. justanotherguy

    justanotherguy Android Enthusiast
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    #419 justanotherguy, Jun 21, 2012
    Last edited: Apr 7, 2019
  20. runner2k

    runner2k Newbie
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    Is there any fix to this issue?

    "Google Music will sometimes have clicks in the audio when the screen is off. It makes them unlistenable."

    Thanks!
     
  21. ergalthema

    ergalthema Well-Known Member
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    Actually, the newest ICS update fixed it for me. Yay!
     
  22. unhappygnowner

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    I'm not sure what has happened with my Samsung Galaxy Nexus because when I first got it in February 2012 it was working perfectly fine....now it's one issue after another....1) my screen just goes black sometimes and no button will work to get the screen back up and running 2) sometimes during a call when i have the numeric keypad on the screen, the keypad will just keep flashing (making conversations with voice automated services where i have to make selections using the keypad a game of "who's faster" as i have to compete with the android and press the buttom as it flashes before my eyes before it is gone again)..3) the phone will just reboot on its own....4) a lot of my apps wont work properly and sometimes just stops on its own and i know the problem isnt with the app because my hubby has the same phone and same apps which work with his phone....5) now my email wont sync properly....6) freezes randomly ... 7) my contacts keep disappearing.....i'm starting to wonder if I just got a bad one out of the bunch or if these issues happen to anyone else..oh and for the best parr....so i have insurance that i purchased at best buy mobile for my phone (some kind of product replacement policy), only problem is that the issue has to occur while in the store for the store associates to see the problems and only if they are unable to fix the issue, will i be given a replacement phone....but of course these issues only happen when i get back home from my trip to the store to show them...
     
  23. runner2k

    runner2k Newbie
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    I would hard reset your phone if I were you...
     
  24. runner2k

    runner2k Newbie
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  25. yawarkhan55

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    I just updated my Gnexus to android jelly bean and things like the voice search in it arent as the people have on youtube videos, the voice is unnatural and robotic and also some cards dont show up
     
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