Just got off the phone with Tech Support (the US # BTW). I had bought an LG Optimus V off of eBay and found when testing the phone that the caller could not hear me. Called TS and they said it was a hardware issue and advised me to return it. I explained that I bought it off eBay. The rep asked how much I paid ($140) and then said they would replace it under warranty! They are going to overnight me a replacement phone with return envelope for my phone. Just thought kudos was in order for excellent customer service!!!