Most people when answering this issue say that it is not a software bug with Hi Suite. This appears not to be true because the music folder doesn't appear on the left hand side and no amount of fiddling with USB connections/options brings this folder to light. I spoke with Huawei Tech Support on this issue about two years ago and they agreed with me and said they would fix the problem. I knew they wouldn't do anything and to date, the software still doesn't work properly. Videos, Pictures, contacts etc show up on the left hand side but not music (MP3) files. Why not???? The Android software with this phone is far from perfect and prone to malfunction but I am fairly certain the problem is with Hi Suite. Is there an expert out there who really knows why I can't get visibility of my music files when I can see all others?