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Latest update deleted my files

Discussion in 'Introductions' started by Leigh Clambakes, Dec 1, 2021.

  1. Leigh Clambakes

    Thread Starter

    I'm a newbie here, but not to using these crazy little computers we carry around with us.

    My reason for joining this forum was to learn how to recover my data the software update I installed at 5:30 on the morning of the 25th of Nov took from me. And I'd like to find out why an update would do such a foolish thing. It certainly has made me question why I would pay to add such frustration to my life.

    I don't know if it was an update pushed by MetroPCS, my provider, by Android, Google I assume, or Samsung. I may have to make some serious changes in my life choices once I resolve this issue if any of those organizations are free to delete what I've decided to store on this device I paid for.

    Rant over. How do I undelete the picures and videos of my 1st grandson?

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  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    Welcome to AF!!!!!!!!

    What phone do you have?
  3. Pintrop

    Pintrop Lurker

    I was once in a similar situation. This taught me how to back up files. If we talk about the current situation, then you can use special software: DiskDigger or Uneraser, for example. This does not guarantee 100% success, but you may be able to recover some files.

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