Latest Update - Samsung Experience 9.5 SNAFU

[Lamf77]

I have a 2016 Chevy Trax. No issues whatsoever pairing the Bluetooth with my J7. Listen to music from the phone, take calls, messages get notified through car speaker etc.

Then I noticed about a week ago...the phone connection stopped working. I discovered it was not only my car, but Bluetooth headset too.

I can pair my phone. Music will play. If I get a text message I can hear it. If I have Google Maps on I can hear the voice.

However, if the phone rings, zero when I answer. No voice or sound. Like the microphone and speakers/headset are muted.

If I press "Speaker" on my phone, now I can hear the person through the phone and they can hear me. However as soon as I turn the Bluetooth back on...I lose them. In my car it says going to Private Mode....and I can hear through the phone. But as soon as I reconnect to the Bluetooth....I hear nothing.

I have tried everything...to no avail. My wife has the exact same phone. Hers acts the same. Leads me to believe it is from the last update which happened a week or so ago.
I tried the factory reset today. And the second step when the phone rebooted was "checking for updates"! Arrggghhh!

How can I reset my phone to how it was and not have it auto-update. Or another fix!

I hope this makes sense and I hope someone can help!

Mike

 

[Dannydet]

Chevy may have updated the car Bluetooth that is now not working properly for you.
Check your Bluetooth audio options in the cars settings

 

[Lamf77]

Did all that. It will not work with my Bluetooth headphones either. Both sets.
As I said...it pairs fine. Music plays flawlessly. If I get a text it plays. Phone though is MIA.
At first I thought it was my car...but it is all Bluetooth.

 

[Js1son]

Oct 31st my j7 updated overnight.
Next day bluetooth works with everything except calls.
I contacted Samsung tech support.
They were going to send out a work order to fix the 9.5 update until they found out that I have an international j7 that I bought from Amazon.
They said I will have to wait for next update unless enough people complain to Samsung tech support

 

[Dannydet]

I'd complain to the highest level. What happens if you have an emergency and cannot call 911?

 

[Js1son]

I'd complain to the highest level. What happens if you have an emergency and cannot call 911?

You can call 911, just not through bluetooth

 

[mikedt]

Oct 31st my j7 updated overnight.
Next day bluetooth works with everything except calls.
I contacted Samsung tech support.
They were going to send out a work order to fix the 9.5 update until they found out that I have an international j7 that I bought from Amazon.
They said I will have to wait for next update unless enough people complain to Samsung tech support

That generally means you bought a grey import phone, usually an Asia variant probably shipped from Hong Kong. Is it a dual-SIM "J7 Duos" variant? And basically Samsung US tech support will NOT help and assist you with that.

 

[Velenoso]

Samsung bluetooth is glitchy, there are many in the samsung forums with these bluetooth issues especially connecting to cars.

 

[Js1son]

That generally means you bought a grey import phone, usually an Asia variant probably shipped from Hong Kong. Is it a dual-SIM "J7 Duos" variant? And basically Samsung US tech support will NOT help and assist you with that.

Actually I was told it is Latin American phone and they wont help