MODERATORS - PLEASE DON'T THROW THIS POST INTO THE 'UPDATE' FORUM. IT'S NO LONGER 'ABOUT' THE UPDATE. Hey everyone, I posted here a week back about my Ascend constantly restarting after installing the 2.2.2 update. A lot of folks gave suggestions of reinstalling the update and such forth - which I'm grateful for - but ultimately nothing worked. Since then I went back to the store, which is a 1 hour total drive, and here are my adventures since... - 2nd visit to MetroPCS (1st was to originally buy the phone) - The manager said that the update most have been installed wrong, so re-flashed it in-store saying it would clear the problem up. After an hour of getting home, it started restarting again. Decided to go back next day. - 3rd visit to MetroPCS. Manager couldn't believe that didn't do the trick. He said that he didn't have a 'replacement' (i.e. refurbished) phone in store, so would have to order one in. I said that wasn't acceptable. He then rang a couple of local stores, of which didn't have any in either. I guess these Christmas-cracker phones are getting returned everywhere. I almost asked him to ring the dollar store to check their supply. He then said he'd exchange it for a new phone, so got a pre-updated one from the back (I'm assuming this was done in store). Got home and it started doing the exact same thing. Unbelievable. - 4th visit to MetroPCS. Manager couldn't believe it. He didn't know what it could be, but just to be absolutely sure he replaced the battery & SIM card (I originally kept mine when I exchanged for new). Got home and big suprise (not really) - it started happening again. And again. And again... - This time I rang MetroPCS. The manager said he had no idea what it could be. He said he'd ring a few stores then call me back. I told him before he rang some stores that at this point I was at the end of my tether. I'd had enough of the Ascend and wasn't being paid by MetroPCS to test them out, so why should I be doing it. I said I'd only accept a full refund or a free upgrade to the LG Optimus M, so didn't want him wasting his time ringing other stores. The manager nonetheless said he'd proceed to ring some stores to investigate the problem, so I assumed he wasn't entertaining the idea. - The manager rang me back about an hour or two later, and left me a voicemail (he must have called during a restart). He said that none of the other stores had any idea about the problem. He said that he couldn't give me refund or exchange for another product. He said it was under warranty and could only exchange for another Ascend, of which he would have to order in to store (therefore not willing to give me another new one). So this brings me back to where I am now. I think it's unbelievable that I've had to go through all this hassle, and they're almost acting as if I'm being difficult. The phone started messing up after about 10-14 days after purchasing it. Why should I have a refurbished product? I wouldn't even be willing to entertain a new replacement Ascend at this point, because I've lost all faith in the product, let alone a refurb. I think the only route I'm left with is to stop my payments to MetroPCS and go with another provider. I'm not putting up with this shoddy customer service. I've had to drive up there an hour each time to try to sort this problem out. The deadly cocktail of MetroPCS-Huawei-Android was what made me so cautious about getting this phone in the first place, and all my fears became a reality. It's a shame because of another provider with another phone I might have had a wonderful experience with Android. I guess I'll never know. I'm going over to Verizon and getting an iPhone. Yes, I hear everyone's screams at this point about the lack of versatility etc etc etc. But ya know what, the software and hardware is made for each other, and there's only 2 providers (of which there's provider-specific updates etc), so I can imagine it being a lot smoother than this ordeal. Before anything (apps, gizmos, games, whatever) the most important thing that I need is an easy life. That comes first. I imagine a lot of people have the same stance. What's the point in being in the Android Army when all you're doing is getting flack from the people (MetroPCS / Ascend) who are meant to be on your side of the trenches. I'm sickened with the experience. Going to get a credit card refund and complain to the BBB. Never again.