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Root lg.com not being so helpful now lol

Discussion in 'Android Devices' started by fullbloodedmut, Aug 5, 2013.

  1. fullbloodedmut

    fullbloodedmut Android Enthusiast
    Thread Starter

    Chat Transcript

    Time of chat: 8/5/2013 5:31:14 PM
    Length of chat: 00:07:11
    Your name: Jorge Mercado
    Chatted with: John

    5:31 PM Frank: Hello Jorge Mercado. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
    5:33 PM Jorge Mercado: i received a message from metro pcs about a update for my lg esteem,i updated on your site and i continue to get messages from metro pcs to come in to update my phone by aug.11,why do they continue to tell me about a update,is theres different from what you have for the lg esteem?
    5:34 PM Frank: To better assist you, I will need to put you in the hands of a product specialist. Please hold while the session is transferred to the appropriate specialist. We appreciate your patience.
    5:34 PM Notice: Frank transferred Jorge Mercado to John.
    5:34 PM Notice: John has joined the chat session.
    5:34 PM Notice: Frank has exited the chat session.
    5:34 PM John: Your product is one that deserves detailed support. Unfortunately I am unable to assist via Live Chat. Please call our Support Department at 1-800-243-0000 Monday-Friday 8:00am-5:00pm CST. They will be happy to walk you through any issue you may be having. We appreciate your patience.
    5:35 PM Jorge Mercado: can you explain the detailed support meaning,
    5:37 PM Jorge Mercado: the only issue is that ive up dated using lg.com updater and metro pcs still insists to bring my phone in

    and this was where they left me hanging,so guys if you get a chance,flood their number about this update,i tried ;)

    update on phone with lg,the young lady is telling me that the zve is the current update,and now looking into why i continue to get mess. to update,will post more after call,

    she has stated im up to date and basically metro doesnt have the knowledge that some of us has updated from lg,com,that zve is the lastest and only update!!!!!!


    Trek950 likes this.
  2. cocokasper

    cocokasper Well-Known Member

    that's metro's end glitching, not LG. You have to call metro support to let them know you manually upgraded via LG support tool. once you do that and they mark it in their database that you are on ZVE, I would think you wouldn't get anymore messages.

    thats my theory at least.
    Trek950 likes this.
  3. V SuperUser V

    V SuperUser V Android Expert

    I think we had enough of the update threads. Metro will send you the update, text you, call you even after you have updated already, to tell you that your phone needs to be updated. It does not mean you got the wrong update, or that the update at the store is different from the one on the lg website. All they're trying to accomplish is to be able to tell you when you go to the store bcz you have no 4G that they tried 3 different ways to deliver the news and that is your fault you didn't update.

    Fellow forum users, stop freaking out. Update your darn esteem however way or via you prefer and ignore any other alert from metro
  4. Trek950

    Trek950 Well-Known Member

    I too continue to get messages after updating. When I spoke to tech support, they wouldn't own up to the update being OTA or available through LG. But I am on ZVE, Prl 3035, #2 3.0.1...... B-)
  5. fullbloodedmut

    fullbloodedmut Android Enthusiast
    Thread Starter

    thats all i was trying to show,metro and lg are nt connected so you will be on the call list if you did it from lg,plus hey gotta call these pep sometimes to see if there up to par,sometimes you gt a noob and has to gt a supervisor lol,i know its just a update not the end of the world lol
  6. fullbloodedmut

    fullbloodedmut Android Enthusiast
    Thread Starter

    Everyone just unroot and the ota come threw or go metro, jus trying to make things betr us they are, im uprooting and let it happen lol the end or the mysterious update lol

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