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Support LG k7 mms messages won't download

Discussion in 'Android Help' started by Android Question, Apr 25, 2016.

  1. Android Question

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    I get a message that says it's an mms, shows a download button, but will not download. It's a brand new phone with new service. Help! Error message says only that message can't be downloaded. I have plenty to of storage available fyi
     

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  2. pi_phi_pi

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    May 13, 2016
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    Have you gotten that fixed yet? I'm in the exact same boat. I got my phone 4 days ago, and it had been working until this morning. I've tried downloading on both data and WiFi, restarting, clearing out old messages... nothing I've found has worked.

    *update* I took my phone in and they had to change the APN (Access point name) settings, which had somehow gotten changed. Works fine now.
     
    #2 pi_phi_pi, May 13, 2016
    Last edited: May 13, 2016

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