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LG Mobile Supporter Tool stuck

Discussion in 'Android Devices' started by grimlock1234, Feb 17, 2011.

  1. grimlock1234

    grimlock1234 Lurker
    Thread Starter

    I am attempting to update my LG Eve from V10F to V10Q using the LG Mobile Supporter Tool under Windows 7. I have tried installing, uninstalling, reinstalling, etc. the updater, USB drivers, etc. I have tried removing the SD card and battery, turning on/off USB Mass Storage Only and USB Debug mode. The furthest I have gone in the process was with:

    - no SD card
    - battery in
    - USB Mass Storage Only off
    - USB Debug mode off

    The updating software stops after 40%, saying that there is a problem with the communications between the cell phone and my PC. It says that I should remove the battery, put it back in, and restart. That did not help.

    Sometimes I can't even get to the updater. The Supporter Tool sometimes gets stuck at "Checking the connection with the cell phone..."

    One thing: my Windows 7 installation is inside a Linux VirtualBox. I do not know if this matters, although I know that it worked with the previous update to V10F before...I will try to find a real windows box later when I have a chance.

    Any ideas?

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  2. grimlock1234

    grimlock1234 Lurker
    Thread Starter

    The furthest I have got to is at the analysis step:

    Analyzing your cell phone environment...

    Checking the connection with the cell phone...
    Checking the model...
    Checking the S/W version...

    And then it stops at 50%.
  3. youngd24

    youngd24 Lurker

    Do you have the LG USB Modem disabled in Device Manager? If not, go to Start > System > Device Manager and disable the LG USB Modem
    mccutheon likes this.
  4. mccutheon

    mccutheon Lurker

    After an agonizing day trying to unbrick my phone, I had this problem at the final stages. Signed up just to say thanks to youngd24!

LG Eve Forum

The LG Eve release date was November 2009. Features and Specs include a 3.0" inch screen, 5MP camera, GB RAM, processor, and 1500mAh battery.

November 2009
Release Date

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