I am attempting to update my LG Eve from V10F to V10Q using the LG Mobile Supporter Tool under Windows 7. I have tried installing, uninstalling, reinstalling, etc. the updater, USB drivers, etc. I have tried removing the SD card and battery, turning on/off USB Mass Storage Only and USB Debug mode. The furthest I have gone in the process was with: - no SD card - battery in - USB Mass Storage Only off - USB Debug mode off The updating software stops after 40%, saying that there is a problem with the communications between the cell phone and my PC. It says that I should remove the battery, put it back in, and restart. That did not help. Sometimes I can't even get to the updater. The Supporter Tool sometimes gets stuck at "Checking the connection with the cell phone..." One thing: my Windows 7 installation is inside a Linux VirtualBox. I do not know if this matters, although I know that it worked with the previous update to V10F before...I will try to find a real windows box later when I have a chance. Any ideas?