Hi, After updating LG PC Suite IV, I can't see any of the groups in which I had organized my contacts. I had organized them in groups with the previous version installed about ten days ago. Luckily enough, on the phone the contacts are still separated in groups. Details: As the PC<=>phone connection was somewhat difficult (I had to reboot the phone and/or PC sometimes), I had LG PC Suite IV update itself a few hours ago, August 13th 2011 (the procedure appeared to be called a "live update"). The update brought me to v18.104.22.16810714 (Build 21360). (wierd: july 14th 2011, but I had installed LG PS Suite IV not before August 2011, so I wonder why the software performed the update). Complains to LG: 1) I see on the web an awful lot of problems related with LG PC Suite IV, this piece of software is causing the waste of hundreds of thousands of man-hours. 2) When syncing, why has the telephone to be connected in wi-fi or 3G when it is already connected to the PC via USB? Aren't we transferring data PC<=>telephone? What if I travel to a place with no 3G no wifi no internet at all AND I need to backup to a netbook for instance? 3) I had found the quest for the LG software update tool on your web site quite time consuming, I think that ought to be much more immediate to find. Thanks a lot for any help!