1. Are you ready for the Galaxy S20? Here is everything we know so far!

LG Prime Plus screen problem

Discussion in 'Android Help' started by Ace Legacy, Jan 21, 2016.

  1. Ace Legacy

    Ace Legacy Lurker
    Thread Starter

    Hey guys what's up so I have this lg prime plus here with me and whenever I go and make calls the screen blacks out and doesn't turn back on no matter what I do. Even sometimes when not making calls it goes black and won't turn on completely. It turns on a bit but goes black again. This is a really serious problem as it doesn't let the owner use their phone and it wastes money through on-going calls no one can interact with. How do I fix this? Thanks for the attention

    1. Download the Forums for Android™ app!


  2. Ace Legacy

    Ace Legacy Lurker
    Thread Starter

    Bump please help
  3. chanchan05

    chanchan05 The Doctor

    Sounds like something is blocking the proximity sensor
    James L and tube517 like this.
  4. Ace Legacy

    Ace Legacy Lurker
    Thread Starter

    Where is that located? What can I do?
  5. glc

    glc Android Enthusiast

    Your manual should show the location of the sensor.
    It is likely near the top, so keep your hands away from the top when making a call and not holding it up to your head.
  6. Ace Legacy

    Ace Legacy Lurker
    Thread Starter

    Thank you, but, isn't there a way to permanently solve this problem so the owner of the phone can use it normally?
  7. mikedt

    mikedt 你好

    Have you put a screen protector on there? Could be obstructing the proximity sensor, if it's not exactly located or sized.
    James L likes this.

Share This Page