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LG Prime Plus screen problem

Discussion in 'Android Help' started by Ace Legacy, Jan 21, 2016.

  1. Ace Legacy

    Ace Legacy Lurker
    Thread Starter

    Hey guys what's up so I have this lg prime plus here with me and whenever I go and make calls the screen blacks out and doesn't turn back on no matter what I do. Even sometimes when not making calls it goes black and won't turn on completely. It turns on a bit but goes black again. This is a really serious problem as it doesn't let the owner use their phone and it wastes money through on-going calls no one can interact with. How do I fix this? Thanks for the attention
     



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  2. Ace Legacy

    Ace Legacy Lurker
    Thread Starter

    Bump please help
     
  3. chanchan05

    chanchan05 The Doctor

    Sounds like something is blocking the proximity sensor
     
    James L and tube517 like this.
  4. Ace Legacy

    Ace Legacy Lurker
    Thread Starter

    Where is that located? What can I do?
     
  5. glc

    glc Android Enthusiast

    Your manual should show the location of the sensor.
    It is likely near the top, so keep your hands away from the top when making a call and not holding it up to your head.
     
  6. Ace Legacy

    Ace Legacy Lurker
    Thread Starter

    Thank you, but, isn't there a way to permanently solve this problem so the owner of the phone can use it normally?
     
  7. mikedt

    mikedt 你好

    Have you put a screen protector on there? Could be obstructing the proximity sensor, if it's not exactly located or sized.
     
    James L likes this.
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