My GW620 connects OK to the PC [Windows 7 32 bit] for mounting the card, synchronising and copying accross music, but the LG mobile updater tool does not recognise it. I was able to use the mobile update to download the drivers, but the phone remains stubbornly remains "disconnected" as far as doing a software update is concerned. So I cannot update the phone software from version 10b to version 10g, which according to the tool is the latest available . Anybody out there had a similar problem or got any ideas? I have tried emailing LG support, but get no response. I am using the cable supplied with phone [see Hero post].