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lg updater tool killed my phone!

Discussion in 'Android Devices' started by Erick2012, Apr 14, 2012.

  1. Erick2012

    Erick2012 Member
    Thread Starter

    I was updating to ZVD and there was an error and I was prompted to unplug the data cable and then remove my battery and then to try to update again and my phone just died. It will not turn on again even when I plug it into the charger. I don't know what to do :'(
     



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  2. V SuperUser V

    V SuperUser V Android Expert

    Does your computer read the phone at all? Does it make the sound like the phone is plugged?
     
  3. gbiggie

    gbiggie La patience et le pardon

    Any display lights(red) when plugged in:thinking:
     
  4. Erick2012

    Erick2012 Member
    Thread Starter

    It doesn't do anything when I plug it in, its just dead...
     
  5. gbiggie

    gbiggie La patience et le pardon

    Not a good sign:(
    If the phone showed any life we could revive it.
    At this point just leave it plugged in and after an hour or so see if will "awake".
    Hoping your battery is just dead.
     
  6. Erick2012

    Erick2012 Member
    Thread Starter

    Its been a bit over an hour of it being plugged in actually :/ I'm screwed. Just my luck I swear. Of course this didn't happen when rooting or flashing stuff but it happened with the LG updater tool
     
  7. gbiggie

    gbiggie La patience et le pardon

    Have never heard of it asking to be unplugged while in process. If your battery was too low it wouldn't even let you begin. Try to get a different battery to put in it. Don't know if it will matter but worth a try:D:thumbup:
     
  8. Erick2012

    Erick2012 Member
    Thread Starter

    I don't think a new battery would help :/ omg this sucks!!!! I haven't even had this phone for a long time. I called LG and they told me to mail it in without a sim card, SD card, battery, or battery cover. As long as it stays dead, do you think they will discover that I rooted it??
     
  9. Fuzzy13

    Fuzzy13 Extreme Android User

    Wow. That sucks dude. This is the first time I've heard of that happening.

    What kind of battery do you have? Stock or aftermarket?

    Can you try a different battery? I had a battery all of a sudden just die on me. There was juice still in it but it just died. I switched out my battery and the phone booted up normal. I have no idea what happened to that battery but I threw it out.

    I don't know if this is the problem but its worth a shot. Find and try another battery before you do anything just to make sure.
     
  10. Erick2012

    Erick2012 Member
    Thread Starter

    Its a stock battery but I don't know why the battery would be damaged by a bad update
     
  11. alexr777

    alexr777 Well-Known Member

    I dont think the update killed your battery. It probably may have been the usb perhaps? maybe something shorted it out. Try changing your battery because these android phones are kinda tricky sometimes.
     
  12. Fuzzy13

    Fuzzy13 Extreme Android User


    I didn't say the update killed your battery.

    I said that batteries are known to just die for no reason. Maybe being the reason your phone WONT BOOT.

    You can do whatever you want but you've got people here trying to help you so you can either take people's advice and help or you can do whatever. Obviously you made a post wanting help and that's what your receiving.


    PERSONALLY I'd be thankful to have multiple options that could POTENTIALLY fix my phone that I would jump at the chance to try instead of having a dead phone.......but I guess that's just me.



    Also like Gbig said, I've never heard of the updater saying that you needed to unplug your phone during the update. That's a guaranteed way to screw your phone up.............so I don't know why it would ask that? Something doesn't sound right or something is off somewhere BUT if you unplugged your phone before it finished updating then more than likely it's messed up and NOT the battery.



    Good luck with your phone
     
    gbiggie likes this.
  13. Erick2012

    Erick2012 Member
    Thread Starter


    I wasn't trying to refuse your help or be rude at all. I'm sorry if you thought I was being stubborn. I'm just really frustrated. I've already called LG and they gave me shipping info and everything so I might as well hand it over. If they can't do anything then I will get another battery.. I really do appreciate your suggestions I just wasn't thinking clearly right now.
     
    Fuzzy13 likes this.
  14. Fuzzy13

    Fuzzy13 Extreme Android User

    I understand being frustrated and It sucks Im sure. If LG will replace it then your best bet is to send it over. I was only implying to try another battery because a lot of people with this phone have more than battery making it easier.

    But if LG can't get the phone on than obviously they wont see that it's rooted so they should replace it. How long that will take, IDK. Hopefully not long. Good luck.
     
  15. epayne123

    epayne123 Android Expert

    Hey hey hey, lets chill out. I know exactly what happened to the device and no need to worry. It is just that your phone faulted during the installation process which isn't a big deal. the reason you can not turn on the device us because the battery is dead now and the reason it won't charge is because it goes not have any firmware tired to it fire to the faulty installation using the update tool. Once we do get it plugged into the computer and being recognized by LGNPST it week pop up with a screen of download is in progress and thats IT. The device will not charge in thus state and the battery is dead thus making it too where you cannot turn it on because of these 2 factors. I an disappointed in fuzzy because he did not know this LoL (jk fuzzy). Let me know when you want to fix thus and i will have NO problems.
    Sent from my LG-MS910 using Tapatalk 2 Beta-5
     
  16. epayne123

    epayne123 Android Expert

    I will bee awake for probably another 30.minutes awaiting a reply to help you then head to bed.

    Sent from my LG-MS910 using Tapatalk 2 Beta-5
     
  17. Fuzzy13

    Fuzzy13 Extreme Android User

    We are very chill. ;)

    Haha. Never heard of such. Figured it was the battery though so I got that part right :D

    Gbiggie, you ever hear of this?

    But I know now so..............lol :cool:
     
  18. blaxican25

    blaxican25 Android Expert

    Yesterday I updated my old optimus m to 2.2.2 using the lg update tool and it fail at 90 percent done then told me to remove battery and hit restart on the update and it finished were it left off, he should probly try the wall charger or borrow someones battery so he can finish the process.
     
  19. epayne123

    epayne123 Android Expert

    Well there is no problem here except needing to get his phone to be turned on by the computer and to be recognized as three eastern and finish the update or to use LGNPST. And yes,, when in emergency mode the device will not charge because lg doesn't want us playing around when it is in download mode and messing anything up worse lol little du dey no we is suhmartur dan dem HaHa... Give me a second, i have a long part for him when he arrives at these replies.

    Sent from my LG-MS910 using Tapatalk 2 Beta-5
     
  20. epayne123

    epayne123 Android Expert

    Use this exact method. I know exactly why your device won't turn on and i know exactly what you will see when you DO get it turned on and recognized so no worries. Same thing happened to me and we found a way to fix it. Once you finish this process you will see no problems anymore and will be able to charge the device again. After you install LGNPST through the links from the linked document above you HAVE to make sure you're phone is recognized in LGNPST and unknown model number. It may take you a couple of times to get it recognized before you start the installation process but I promise it will work. And please when navigating to where you unzip the .tot file, make sure you navigate to the right place and THEN type in the file name LoL.

    Sent from my LG-MS910 using Tapatalk 2 Beta-5
     
  21. Fuzzy13

    Fuzzy13 Extreme Android User

    Epayne saves the day :D

    And i learned something new. :p
     
  22. epayne123

    epayne123 Android Expert

    Not a big deal, remember... A Team!

    Sent from my LG-MS910 using Tapatalk 2 Beta-5
     
  23. Erick2012

    Erick2012 Member
    Thread Starter

    It would be amazing if you could help me make this work!! Can you please walk me through this later so I don't make it any worse? :D
     
  24. epayne123

    epayne123 Android Expert

    you can't make it any worse than what it already is lol the worst brick that you can get software wise lol. And it isn't a big deal, what you need to do is go ahead and use that guide that i posted a link to(Credit for the guide good to amazin, biggie, pnut, Budde and myself). Let me know if you would still like me to go ahead and walk you through it though, have no problems at all making sure you get up and running.
    Sent from my LG-MS910 using Tapatalk 2 Beta-5
     
  25. Erick2012

    Erick2012 Member
    Thread Starter

    Can you please help? I'm stuck on the "11. Plug your Esteem into the computer and "expand and diminish" (to the right of no port connected) so that it recognizes your Esteem. " step. Nothing is happening and the esteem is still off
     

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