I bought a used LG V20 (Verizon) phone off of eBay from a seller that I have purchased from before and haven't had any issues, but this time I am. When I woke up this morning - it said that I had a security update so when I got to work, I plugged my phone in and did the update. Well, it took forever to come back on and then when it did, it asked me to install the update. So I did a chat with Verizon and he told me to go into safe mode, blah blah blah, and none of that worked either. I disconnected from the WiFi to see if that was the issue and we thought it was but it SLOWLY took forever for the android update to download after my phone came back on and then when it was done, it told me to install the update AGAIN. I really don't want to factory reset this phone considering I did all of the transferring and what not yesterday. Can anyone help me out here?