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Lock & End Call buttons not working?

Discussion in 'Android Devices' started by dctony2010, Mar 30, 2010.

  1. dctony2010

    dctony2010 Active Member
    Thread Starter
    15

    Feb 4, 2010
    42
    0
    15
    Discovered that the lock button on the side of the phone and the red end call button does not work...by themshelves! I have to push the home buttom and either one of the non-functioning buttons for it to work.

    It's both a relief and pain to have figured this out. For the longest time, I thought the battery was horrid because when I would push the unlock button, the phone would not recognize it so the screen remains black making me think it off, out of battery. But then I noticed recently that the phone comes on when I hit the home button.

    This is such a let down, you are never happy when your purchase breaks. Fortunitely I have the replacement insurance if it need be used. I was wondering if this is a known problem and can be fixed by me or if the phone need to be sent in for a replacement. Assistance is appreciated. Thanks!
     

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  2. megabiteg

    megabiteg Well-Known Member
    43

    Mar 2, 2010
    273
    40
    43
    Male
    Military
    Do you have any software placed on the phone that modifies the environment? Do you have any custom ROM on it? all this is very important to know at troubleshooting time, because there is a lot of software out there that modifies the functionality of the buttons.

    Good thing, you have insurance, so if push comes to shove then your covered.
     

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