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Support Lock pattern lock out-Help please

Discussion in 'Android Devices' started by rottonj, Jun 12, 2010.

  1. rottonj

    rottonj Well-Known Member
    Thread Starter
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    Jun 12, 2010
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    USA, Connecticut
    We recently purchased the Moment for my daughter, she has had the phone for 2 days. It seems she does not remember the lock pattern and we have not signed up yet for a gmail account. We have tried holding the left and center button then holding the right after a battery pull but when the progress bar comes up(grey) it goes a little over halfway then stops, it never finishes. I have done a search and came up with nothing else. She has 2.1 if that helps. Any help is appreciated. Thanks
     

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  2. kbrn

    kbrn Android Enthusiast
    63

    Feb 5, 2010
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    Androidholic
    Central Florida
    take it to a store maybe?? since you just got it
     
  3. htcman724

    htcman724 Android Enthusiast
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    Mar 11, 2010
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    pittsburgh
    pull the battery put it back in then hold down vol down call and end and do a factory reset.
     
    rottonj likes this.
  4. rottonj

    rottonj Well-Known Member
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    Jun 12, 2010
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    USA, Connecticut
    That worked, Thank you.
     

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