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Support Lock Screen won't "Unlock"

Discussion in 'Android Devices' started by PeanutTM, Sep 23, 2010.

  1. PeanutTM

    PeanutTM Member
    Thread Starter
    15

    Apr 10, 2010
    13
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    15
    Columbia, SC
    The lock screen on my D2 will not unlock. It just began doing this out of nowhere. Obviously, I can't even use my phone. Anyone have any idea what do do?
     

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  2. Super_Six_Two

    Super_Six_Two Well-Known Member
    78

    Aug 12, 2010
    594
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    78
    NJ
    Does the screen respond at all? Start with a battery pull.
     
  3. PeanutTM

    PeanutTM Member
    Thread Starter
    15

    Apr 10, 2010
    13
    0
    15
    Columbia, SC
    Yeah, it boots up and gets to the charging screen where it gives the time, date, etc. But the lock screen at the bottom will not unlock. As soon as you swipe it over with your finger, it just pops back and won't open.
     
  4. Super_Six_Two

    Super_Six_Two Well-Known Member
    78

    Aug 12, 2010
    594
    76
    78
    NJ
    But it does actually move when you swipe your finger across it? Does the other slider work?
     
  5. PeanutTM

    PeanutTM Member
    Thread Starter
    15

    Apr 10, 2010
    13
    0
    15
    Columbia, SC
    It will partially move, both the unlock portion on the left, and the audio portion on the right. However, they both will only move about halfway from when you would normally swipe it, but then it just snaps back. Went into a local Verizon store after we ate about an hour ago. Talked to another brilliant Verizon sales rep who told me to just do a battery pull, then go into the menu...

    Reminded him that I can't GET to the menu!
     
  6. Super_Six_Two

    Super_Six_Two Well-Known Member
    78

    Aug 12, 2010
    594
    76
    78
    NJ
    Did they exchange it for you?
     
  7. PeanutTM

    PeanutTM Member
    Thread Starter
    15

    Apr 10, 2010
    13
    0
    15
    Columbia, SC
    They didn't mention it. Thought I would see if anyone on here knew of anything first before getting involved with them and going to the trouble of doing so.
     
  8. Super_Six_Two

    Super_Six_Two Well-Known Member
    78

    Aug 12, 2010
    594
    76
    78
    NJ
    Well no one else has posted anything about a problem like that. I have no idea what would cause that and since you can't get to any of the settings, there are not a lot of other options then telling Verizon to give you a new one.
     
  9. cableguynoe

    cableguynoe Well-Known Member
    163

    Mar 30, 2010
    2,030
    264
    163
    I'm a cableguy....really
    Monterey, CA
    +1
    With such a new phone, i wouldn't even try to mess with it. Get a new one.

    I love it when my phone has gotten a few dings, and then something like that happens that gets me a brand new phone:D
     

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