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locked out of google after factory reset

Discussion in 'Android Help' started by Doc_Brown, Oct 12, 2014.

  1. Doc_Brown

    Doc_Brown Guest
    Thread Starter

    Hello, I did a factory reset last night and ever since then, I can't log into my Google account. I can log in via web browser on my computer and have changed my password, but still can't access the account on my phone, even after waiting 24 hours.

    I have a Samsung Galaxy Ace GT-S5830i, Android version 2.3.6 Gingerbread, on Talkmobile (vodafone piggyback).

    It's telling me my username and password do not match.

    Any help greatly appreciated!
     



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  2. girolez

    girolez Often Off Piste

    Hi

    If you have enabled 2 step verification you will need an "app password" (just to be used once) to get gingerbread to work. See here:

    https://www.google.com/settings/security

    If thats not it, I suggest you register on the forums and post another question since you can't reply directly in the same thread without registering.

    Roger
     
  3. Chocoboop

    Chocoboop Lurker

    I reset my android tablet to factory settings and now I cannot download anything; even app stores. Chocoboop
     
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