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locked out

Discussion in 'Android Devices' started by burtf51, Jan 7, 2010.

  1. burtf51

    burtf51 Lurker
    Thread Starter

    My son had a password on his Hero. Something happened, now he can't get into his phone. I read about a hard reset but I assume he'll lose all his contacts etc...any suggestions....I read where someone said to backup your data before restoring factory reset but how's he to back it up if he cant get in...
     


  2. Slug

    Slug Check six!
    VIP Member

    If it was a password, or PIN, rather than a lock pattern then it sounds as if he's locked out of his SIM card. Contacting his carrier's customer service dept (often there is a dedicated phone number for PUK requests) will sort this out quickly.
     

HTC Hero Forum

The HTC Hero release date was July 2009. Features and Specs include a 3.2" inch screen, 5MP camera, 288GB RAM, MSM7200A processor, and 1350mAh battery.

July 2009
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