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Locked phone from terminated employee

Discussion in 'Android Devices' started by pcardoza, Jun 8, 2017.

  1. pcardoza

    pcardoza Lurker
    Thread Starter

    So my company terminated an employee and took back his S6 active. It was not an amicable separation, so we have the phone, but no access information. Is there any hope of returning the phone to as-new configuration so we can re-use it for someone else? Or is it just a paperweight?
     



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  2. kate

    kate Dreaming of Bugdroid.
    Moderator

    Nothing you can do, but Samsung can restore it. Info on Factory Reset Protection (FRP) from Samsung:
    http://www.samsung.com/us/support/frp/

    "If you can't remember any of your Google Account information, you can send your device, along with proof of purchase, to an authorized Samsung Service Center. Samsung has special tools to reset the phone to factory defaults with no protection enabled."
     
    Hadron, lunatic59 and mikedt like this.
  3. pcardoza

    pcardoza Lurker
    Thread Starter

    Thanks! I figured as much. Does Samsung charge for this service?

     
  4. kate

    kate Dreaming of Bugdroid.
    Moderator

    Not sure, sorry, hopefully someone else does.
     

Samsung Galaxy S6 Active Forum

The Samsung Galaxy S6 Active release date was June 2015. Features and Specs include a 5.1" inch screen, 16MP camera, 3GB RAM, Exynos 7420 Octa processor, and 3500mAh battery.

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