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Support Locked Up Captivate. Restored and still asks for password. NEED HELP

Discussion in 'Android Devices' started by nmprioia, Oct 10, 2010.

  1. nmprioia

    nmprioia New Member
    Thread Starter
    5

    Oct 10, 2010
    1
    0
    5
    I just bought a captivate from a lady that works for att and she says it was a display model. it is asking for a gmail account a password and i tried the volume and power button thing and erased all data but that didn't work. it's still asking for the account and password. is there any way to reinstall the OS or erase everything or do something to where it doesn't ask for this information anymore?
     

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  2. Endoran

    Endoran Well-Known Member
    38

    Aug 19, 2010
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    SLC, Utah
    Sounds kinda fishy.
     
  3. Terry S

    Terry S Well-Known Member
    18

    Jul 17, 2010
    96
    11
    18
    Same thing happened to my sons phone. My daughter put in his screen lock pattern wrong several times and it locked up and asked for his google password. He knew his google information but it still would not let him in his phone. After many calls to AT&T and lots of holding and trying different things they finally told me to return it for another one. Luckily we were within the 30 day purhase and were able to go back to the store. If you do a seach you will see this is a problem that they don't know how to fix.
     

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