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Support Locking up on Black Screen????

Discussion in 'Android Devices' started by Crowyer, Mar 18, 2012.

  1. Crowyer

    Crowyer New Member
    Thread Starter

    Mar 5, 2011
    So my Fiance had her screen on her MAXX blackout on Friday and could not get it to come back on. She had 70% battery when this occurred. She could not get in touch with me so she took her Otterbox off in hopes of doing a battery pull. YES I DID tell her from the beginning that we could not do battery pulls, yet somehow in her frustration she forgot that. She managed to find the nearest Verizon store and took it in. The associate at the store told her to solve this problem that she needed to plug the phone into a charger and then hold the power button and both volume buttons down to do a hard reset. He also then told her this is a common issue with this device and that Verizon and Motorola are in works for a software update that could help fix this issue.

    We both got our phones at the same time, highly likely from the same batch. I've NEVER had this issue. Also I informed her that she did not need to hit BOTH volume buttons OR plug it into a charger. I told her the lower volume button and the power button held for about 15 seconds would suffice.

    SO MY QUESTION IS..... has anyone else had this black screen? Has anyone else hear about an update coming for this phone? We have had this phone for around 3 weeks. We got an update for the phone the day we activated it. So other then ICS i was not expecting an update.


  2. up2ngd

    up2ngd New Member

    Feb 17, 2012
    I had the same thing happen to me about a week ago and fixed it the same way.(vol.dn and power for ten sec) It has worked fine since then.
  3. 330D

    330D From My Cold Dead Hands

    Mar 4, 2010
    upstate NY
    The black screen happened to me once about a week after I got the phone. I rebooted it with the power/vol down keypress and all was well. Hasn't happened again. I know most will say you shouldn't have to, but a reboot every day or every couple days really helps and android phone run well. Try it and see if it helps. I reboot mine just about every day to keep the bugs away.
  4. yankeeseb

    yankeeseb New Member

    Aug 9, 2012
    i just dropped my razr maxx at gym with otterbox and screen protector. no physical damage, but no picture on screeen (black screen). I've reset via down button and on/off button. i hear the reboot, but don't see anything. still black screen.

    has this happened to anyone? any recommendations before I call verizon tech help? any other trouble shooting tips?

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