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Lookout Mobile Security - no backup!

Discussion in 'Android Devices' started by The_Chief, Aug 16, 2010.

  1. The_Chief

    The_Chief Accept no imitations!
    VIP Member Thread Starter

    I have used Lookout since it was introduced... but lately I have been unable to connect to do a backup. Either via my phone or their website, neither method works. I sent feedback to them via their website but their silence is deafening. It keeps saying "connection error" and will NOT complete a backup.

    Is anyone else having backup issues? Or is it just me? :thinking:
     


  2. slburto1

    slburto1 Lurker

    I've been using Lookout for a while now also. Where were you sending feedback? I have contacted their support (support@mylookout.com) and they were super fast to respond and really helpful!

    Give that a try :)
     
    The_Chief likes this.
  3. The_Chief

    The_Chief Accept no imitations!
    VIP Member Thread Starter

    Thanks for the e-mail address! I thought I was stuck using the web form on their site. Maybe they'll answer this one :)
     
  4. slburto1

    slburto1 Lurker

    no problem! :D
     
  5. The_Chief

    The_Chief Accept no imitations!
    VIP Member Thread Starter

    Problem solved!

    I had to uninstall the old beta app and reinstall the final release app. Logged in and it's doing a FULL backup right now. Finally! WHEW!
     
  6. stcgolfer

    stcgolfer Lurker

    I need help asap! Im having the same issue and cant figure it out..Its saying Connection error on the website and everytime I try to restore my contacts it copies them in their database. Please respond ASAP w Help..Thanks!
     
  7. The_Chief

    The_Chief Accept no imitations!
    VIP Member Thread Starter

    I was able to uninstall the program, reinstall and log in. THEN it made a full backup. Good luck!
     

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The Motorola Droid release date was November 2009. Features and Specs include a 3.7" inch screen, 5MP camera, 256GB RAM, processor, and 1400mAh battery.

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