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General "Looks like your order hasn't shipped yet."

Discussion in 'Cricket' started by Darthskull, May 17, 2016.

  1. Darthskull

    Darthskull Lurker
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    May 17, 2016
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    North Sioux City
    I had an interesting time getting a second phone activated on my account for my brother.

    Here's my theory as to what's supposed to happen. You order your phone, 1-2 days later, you activate it, you're good.

    This is not what happened.

    I ordered my phone, didn't touch it for a week or two. My brother looked at it, thought he needed to login to my account, so waited for me to be done with college. I got to the phone, went to activate it online. I got the error message: "It looks like your order hasn't shipped, wait tight etc. etc."

    Umm.. I'm looking right at it....

    Okay, well let's open up chat; they know what they're doing.

    I get on the chat, go through it all, it's looking good annndd.....my original phone stops working. "You were trying to activate a second line? Oh, well shoot. Now you'll need a new sim." $10 credit for the sim, $5 for being so patient.

    Ugh hassle, okay, okay.....

    Got the new sim, new chat guy. "You have $15 credit, we need $15 more for the basic plan." Wait what? I already paid for it, didn't I? Yes there it is on my credit card transactions; here's my order number. "That order was canceled." Oh I'm so confused. But wait, there's a $5 charge from cricket a few days after my order.

    Near as I can figure. I ordered phone + plan. Then, my original phone bill came due. Says the computer "look he's already paid for it, except for $5, only auto bill the $5." That makes up for the group pay discount. Now I try to activate the phone, but there's no phone plan paid for; chat guy gets confused, I get more confused. Two hours wasted before it's sorted.

    That's a hassle. Fix ur game notch - err I mean website, Cricket.
     

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  2. dstephe9

    dstephe9 Well-Known Member
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    Sep 22, 2013
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    support@cricketwireless.zendesk.com

    Email them.. someone will call you in a few hours.. local support managers located in GA.. Marcus, Billy, and the other girl that works there will gladly help you out

    I hardly every use chat or regular support for anything.
     
  3. lunatic59

    lunatic59 Moderati ergo sum
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    Jun 12, 2010
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    I've had equally frustrating experiences with other carriers ... heck, most companies "automated" websites never quite live up to a customer experience expectation. I feel your pain ... hopefully they will hurt a little more, too.
     

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