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Support Lost all my downloaded pics

Discussion in 'Android Help' started by Cocoa8488, May 13, 2016.

  1. Cocoa8488

    Cocoa8488 Guest
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    When I switched from the GS5 to the Galaxy S7 I lost all my downloaded photos. They were downloaded from FB and emails. How and where do I find them??? I am technologically challenged so simple step by step directions would be easiest. Plz help as They were old family pics and quilts that I have made &had a lot of sentimental value!!!
     

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  2. girolez

    girolez Often Off Piste
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    May 29, 2011
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    Well there several places they could be:

    In the internal memory of your GS5
    On the SD card that was in your GS5 (if there was one and you moved them onto it)
    In a cloud storage such as Drive, Dropbox etc. if you had your GS5 automatically backing them up to the cloud storage or if you moved them there (but I think you would know that).
    On a PC if you backed them up. (but I think you would know that)

    My suspicion is that they are on your GS5 still. Do you still have it?

    If the emails the pics were attached to are in a web based account such as gmail, you may still be able to get them and re download the pics. Likewise, they may still be on Facebook.
     
    scary alien and Hadron like this.

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