Okay, so my friend tried downgrading from ZVC to ZVB and lost his service. He decided he couldn't wait for me so now I'm trying to figure out how to get it back. Apparently when he was using LGNPST he ended up using emergency mode and wiped out his phone number and min. Dialing *228 just tells him to call customer service. My question is this, does the Esteem have a programming menu like the all Metro phones and if it does is it ##626* like the rest.