Okay, I was able to sync my Google Calendar and Outlook just fine until I switched to MS Outlook 2010. It stopped syncing (even with my old computer which still had 2003). I thought I would solve the problem by starting over and doing the factory reset AND at the same time get Froyo, which I can not seem to download. I even created a new google account, which I am really regretting. (I deleted my old one.) So, the only thing I need to do before I turn it over (I have backed up my apps, my settings, my messages, etc.) is to copy my pictures and video from my gallery to my computer, preferably because my SD card is basically full. I plugged it in to my computer and have downloaded Kies Mini and it is not recognizing it as a drive, which I thought it would. HELP. Once I get these pictures and video off, I can start anew... which is needed, I think!!! THANK YOU!