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Support Lower screen inaccesible

Discussion in 'Android Help' started by Lower screen locked, Mar 20, 2016.

  1. Lower screen locked

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    Here's a strange one! I have an elephone P6000 running lollipop five. Yesterday, I got a text which, when I tried to reply to it, found that the reply text box wasn't accessible? I could see the box,, but no matter how I tried, I couldn't activate it to pop up and present the reply keyboard. It's not a screen issue, as that part of the screen is usable on many other apps. I have since found I can't use WhatsApp for the same reason. Also, if I go to settings, the very last item is 'about phone', this also doesn't respond to taps ( yet if you slide the menu down one item, you CAN access the next item by tapping the bottom of the screen????)
    Any ideas please?
     

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  2. mikedt

    mikedt 你好
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    Sep 22, 2010
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    Teachaaa
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    Have you tried just rebooting the phone? If that doesn't clear the problem, try a factory reset. And if that doesn't fix it, then it's almost certainly a hardware problem with the touchscreen itself. Which requires repair or replacement.
     

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