Hello all, I just wanted to share a little story about how I managed to brick my girlfriend's EVO 4G and how things were handled when I took the phone to get repaired. After playing around on my rooted EVO 4G and liking what she saw, my girlfriend finally uttered those words I longed to hear, "I want you to root my phone" I was surprised and excited at what I heard and I immediately got started. It had been awhile since I went through the starting stages of the rooting process so I used the HTC Evo 4G Rooting Essentials Here! guides written by the great people on this forum. Everything went well until I decided to update the radio to 2.15.00.0808. Little did I know I was about to experience what a truly "bricked" phone was; it literally weighed down papers as I desperatedly searched for a remedy. Where it all went wrong is when I initiated the Reboot command after flashing the radio update instead of using the vol down + power buttons -- as stated at the bottom of the screen. The last thing I saw was "writing zip image ..." then the screen went black and refused to power on again. I found and tried the HTC EVO 4G Unbrick Guide: Hard-Brick Only (won't turn on or charge) guide 5 times. It's a great guide, but unfortunately it didn't work for me. After hours of scouring the internet for a fix, it was inevitable that I had to bite the bullet and take the phone to get repaired. Since my girlfriend and I purchased our phones from Best Buy, we opted for their insurance instead of Sprint's. Now I was faced with the moral dilemma of whether I should lie about what happened or tell the truth and face the consequences; I chose the latter. When asked about what happened to the phone, I blatantly told the Best Buy representative that I was in the process of rooting the phone and I messed up somewhere during the process. To my amazement the rep said, "Ok. Do you have insurance with us?" I said, "Yes we do" ... and that was it. The order and phone was submitted -- costing us nothing -- and should be ready in a couple of days. So this brings to question ... was it luck or is that part of Best Buy's standard insurance policy? I already know they cover things that Sprint's insurance doesn't like accidental breakage and water damage, but ... coverage due to rooting? I still don't know about that one. I think I just lucked out somehow. Can anyone else share a similar experience?