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Support mailing in my droid. how to complete reset

Discussion in 'Android Devices' started by Kirch21, Jan 10, 2010.

  1. Kirch21

    Kirch21 Android Enthusiast
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    My droid has a bad screen that actually is bowing outward and getting worse everyday.
    I took it into verizon and the are going to replace it free of charge.
    I was running 2.1 and flashed back to 2.0.1 before I went to the store.
    I'm going to have to send it in and it is still rooted and I'm running the alternate boot image.
    So my question is what else should I do to send it in to avoid losing my waranty and how would I go about doing it?
    Thanks!
     

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  2. Kirch21

    Kirch21 Android Enthusiast
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  3. Redflea

    Redflea Android Expert
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    Look on alldroid...they had instructions for unrooting, etc., in the Droid forum there.
     
  4. messenger13

    messenger13 Android Expert
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    First of all, I would create a nandroid recovery image, and save it to my PC.

    Then, I would copy the whole sdcard to my PC.

    Then, I would follow this thread to a 'T'.

    Then get to the homescreen (without signing in if I could), go to: Settings > Privacy > Factory data reset

    Lastly, format the sdcard.
     
  5. Kirch21

    Kirch21 Android Enthusiast
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    Thanks a lot!
     
  6. Redflea

    Redflea Android Expert
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  7. summerfish

    summerfish Well-Known Member
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    Honestly, it doesn't matter. I've hacked phones from Verizon for a long time, and sent them in as is. No problems ever. You don't need to waste your time wiping is clean to "hide" your tracks. It's your phone. Verizon doesn't own Android.
     
  8. messenger13

    messenger13 Android Expert
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    I hear ya. But my first and second step sure makes things simple when he gets the new one.
     
  9. summerfish

    summerfish Well-Known Member
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    Oh for sure. Backing up the phone is #1 priority (should be a given) but to send a device back, there is no need to wipe a phone.
     
  10. Kirch21

    Kirch21 Android Enthusiast
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    i went ahead and followed the thred to unroot/remove su and busybox just incase and im gonna delete all the updates and nandroid off the sd card (i backed it up first)

    thanks for all the help i appreciate it!
     

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