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Support Major Sprint HTC Hero Phone Issues

Discussion in 'Android Devices' started by dogg0, Jul 14, 2010.

  1. dogg0

    dogg0 New Member
    Thread Starter
    5

    Jul 8, 2010
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    is anyone else having constant dropped calls, poor phone quality, lags in screen displays when calling, incoming calls you can't pickup, etc....

    Ever since my 2.1 upgrade for the HTC Hero, I've had tons of phone issues and can barely talk on the phone cause i'm running into so many issues. The sprint network shows bars most places so it can't be the network all the time.

    the lag time and dropped calls make this a very poor cell phone.
     

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  2. K4KAI

    K4KAI Well-Known Member
    38

    Apr 17, 2010
    135
    12
    38
    Finally Retired
    Reno, Nevada
    I installed the "official" Sprint 2.1 update on my Hero when it first came out, and did it for my wife's Hero this morning. The updates installed without any issues or problems.

    I can't speak for anyone else, but our HEROs (we have two of them) have been great. We have NEVER had a dropped call in the past six months we've had them. Battery life is super, at 16 hours from wake up to bedtime, the battery is still 60%, with moderate phone call and internet use all day.

    The only issue is there is a minor crack in the plastic next to the USB port. I have no idea how it got there, I have never dropped the phone or anything like that. It doesn't affect anything, and not worth $100 for an insurance fix.

    Sprint's HERO is a winner in my home.
     
  3. hoobash

    hoobash Active Member
    15

    Dec 14, 2009
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    Mine is total pos I hate it. Its slow apps crash getting error 67 all the time. The phone is total junk and it takes alot for me not to just smash the pos. I wish I got another phone
     
  4. dubtecv2

    dubtecv2 Member
    15

    Dec 29, 2009
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    My Hero has been absolutely great, even with the official 2.1 release. Although, just today I started getting an error 67 and one call lagged quite a bit. Probably nothing a battery pull can't fix...
     
  5. Kelmar

    Kelmar Done by choice
    823

    Nov 28, 2009
    11,820
    4,751
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    Have you installed the latest OTA update? Tried calling Sprint to troubleshoot?
     
  6. hakujin

    hakujin Well-Known Member
    43

    Apr 11, 2010
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    I'll give you a $10 spot for it, and pay s&h. :D
     
  7. hoobash

    hoobash Active Member
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    Dec 14, 2009
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    Lucky enough its worth something on ebay so I can dump it and get some money toward a new phone. No more android for me but I do think it more the phone being crap then andriod. Speed is a real issue this phone is just very slow. I bet a phone with enough power would make a world of difference
     
  8. hoobash

    hoobash Active Member
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    Dec 14, 2009
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    I have to call them but I have no faith in them at all and those phone call are a hour. I haven't done the 2.1 update because my contacts are all screwed up some say phone others say gmail. I want to have all my contacts on gmail before I update.
     
  9. ronbien

    ronbien Well-Known Member
    53

    Apr 23, 2010
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    I haven't done this myself but it has been said if you get MyBackup Pro and back up your contacts, then delete them from the phone and then resotore your backup of contacts, they will all be Google.
    There was a recent post with that information on it
    Good Luck!
     
  10. hakujin

    hakujin Well-Known Member
    43

    Apr 11, 2010
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    The Hero Android experience is phenomenal, in my experience and hundreds of others here. Maybe you need to give some custom ROMs a go.
     
  11. hoobash

    hoobash Active Member
    15

    Dec 14, 2009
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    15
    Been thinking about going the custom rom route. How does it effect my warranty and can I go back to the stock rom?
     
  12. Kelmar

    Kelmar Done by choice
    823

    Nov 28, 2009
    11,820
    4,751
    823
    Officially, your warranty is gone.

    However, you can return to stock without anyone knowing that you ever rooted.


    Check the Root Subforum for more info.
     
  13. matty032

    matty032 Well-Known Member
    48

    Feb 12, 2010
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    I have a Hero. It and the Moment are both crap. My understanding is that HTC Android devices suck. I know my HTC Diamond was also junk. And the Mogul wasn't much better. Of course they were Winmo. Samsung are a little better. Everyone with a Droid however says it is great. So evidently Motorola makes a better Android device. I am switching to the Motorola Droid X. I pray I have better luck than with HTC.
     
  14. Kelmar

    Kelmar Done by choice
    823

    Nov 28, 2009
    11,820
    4,751
    823
    Awesome, hope you enjoy the X better.

    FWIW, my Hero and my wife's Evo are both excellent phones with little to no problems.
     
  15. hakujin

    hakujin Well-Known Member
    43

    Apr 11, 2010
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    Ahhh, fallacies of reasoning, they swing both ways.

    I have a Hero. It and the Moment are the best. It is my understanding that HTC Android devices rock. I know my T Mobile SDA and the Dash were bad ass. And I've heard so is the HTC Diamond, Diamond 2, and TP2. Of course they were WinMo (a great system in its own right, if you know how to wield it.) Everyone with a Droid says they suck (motorola droid sucks - Google Search), more so the the Backflip and Cliq lagged out of the box with the painful attempt at Sense i.e. motoblur,so evidently Motorola makes a bad Android device. I am switching to HTC. I pray I have better luck than Motorola.

    But seriously though, the Moto X looks tight. Good luck, but if you truly want an Android device to perform its best, you need to root, and flash.
     
  16. pinoy724

    pinoy724 Well-Known Member
    38

    Mar 27, 2010
    124
    18
    38
    x2 on rooting and flashing a custom rom I recommend cyanogen 6.0.0 (Froyo), it will solve 99% of your problems.
     
  17. scottmbolt

    scottmbolt Well-Known Member
    68

    Feb 13, 2010
    624
    47
    68
    Martial Arts Instructor
    Michigan - Metro Detroit
    I have to say - my Hero is a laggy POS, and I am definitely considering never buying a HTC Android product ever again.
     
    MadBrown and ToxicToastKatz like this.
  18. victrola

    victrola Member
    15

    Apr 9, 2010
    14
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    i have a question to those that rooted their hero...

    does the call lag disappear when you rooted? it's the one thing that drives me crazy about this phone.

     
  19. Joehunni

    Joehunni Well-Known Member
    128

    May 27, 2010
    1,001
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    BAMF
    Texas
    I never really had the lag but it sure as hell didn't get worse.
     
  20. KitsapAndroid

    KitsapAndroid Well-Known Member
    113

    May 13, 2010
    743
    118
    113
    Male
    Group Sales Associate/Front Desk Clerk
    Washington (state)
    The call lag is hit and miss. Sometimes it's there, sometimes it's not. There is no real trick to eliminating it. It's the biggest flaw of the 2.1 update. It's not a ROM issue, it's just a 2.1 bug from what I can tell.
     
  21. ToxicToastKatz

    ToxicToastKatz Well-Known Member
    43

    Oct 3, 2009
    365
    37
    43
    Civil Engineer
    Aurora, IL
    Unfortunately, I have come oh-so-very close to chucking mine across rooms, against walls, etc. in the past week and a half.

    Yes I'm rooted, Yes I've tried different ROMS, Yes I've tried troubleshooting. I've done quite a bit of research, and while some people have no issues with their devices (and I do believe that to be true, as my parents both have Heros and have no complaints), I seem to have had 2 of them now.

    The funny, but sad thing is, when it FINALLY appears to be working properly and "smooth" I only get to experience it for a short amount of time because the battery lasts 3 hours.
     
  22. Joehunni

    Joehunni Well-Known Member
    128

    May 27, 2010
    1,001
    77
    128
    BAMF
    Texas
    Umm, I really hope you're exaggerating?
     
  23. hakujin

    hakujin Well-Known Member
    43

    Apr 11, 2010
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    wow, that is some shabby batt life. I lament you pain... one thing I hated for the longest was constant bad battery life, but now... now battery is awesome. running fresh 2.3.3 w/ verizon radio and I easily get 36 hours.
     
  24. ndstrctbl

    ndstrctbl Member
    5

    Jul 17, 2010
    7
    0
    5
    im having the same problems as he is having. its slow, uses a lot of battery(5 HOURS AT BEST) LAAAAAAAAAAAAAAAAAGS...i want to root and flash a new rom but i can because this POS phone wont connect to the computer.
     
  25. 330D

    330D From My Cold Dead Hands
    213

    Mar 4, 2010
    2,863
    779
    213
    operator
    upstate NY

    I had lag before I rooted, but now it is tight as hell. I don't have any lag issues with the froyo rom on it.
     
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