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Market locked me out!

Discussion in 'Android Devices' started by shinesley, Sep 23, 2011.

  1. shinesley

    shinesley Newbie
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    I build guitar electronics
    South Florida
    When I try to go to the market (Droid 1, 2.2) it says it needs authenticating with Google. Then asks me to enter the "capcha" code, which I do. Then it gives me another one to enter, which I do. Then it asks me for my myemail@youtube.com password, which I do. Then it tells me the password is wrong and the process starts all over again. I don't have an issue logging on to Google, gmail or Youtube on my computer, only in the market on my phone. And it's the same password. I've had the phone for almost two years and this is the first time I've ever been asked for a password.

    Help? Thanks!

    Stan
    www.facebook.com/big.life.band
     

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  2. AngryHatter

    AngryHatter Android Expert
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    I'd contact google via email. They are pretty good in responding.
     
  3. shinesley

    shinesley Newbie
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    Thanks AngryHatter, I've searched the Google website and cannot find an email address. You wouldn't happen to have it?
     
  4. shinesley

    shinesley Newbie
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    Found the email address. Here's what Google told me and it worked, in case anybody else has the same problem:

    Hello there,
    Thanks for reaching out to us today. In order to resolve this issue, please make sure you've cleared the cache and data of both the Market app and the Download manager. Here's how:
    1. Visit Menu > Settings > Applications > Manage applications 2. Tab over to "All" 3. Select the Market app, and then tap "Clear data" and "Clear cache"
    For the Download manager:
    1. Visit Menu > Settings > Applications > Manage applications
    2. Tab over to "All"
    3. Select "Download manager," and then tap "Clear data" and "Clear cache"
    If you have any additional questions, or if the problem persists, please don't hesitate to let me know.
    Best Regards,
    Stevie
    The Android Market Team

    Thanks!
    Stan
    www.facebook.com/big.life.band
     
  5. Ajay34

    Ajay34 Lurker
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    I have the same prob. I have done all the steps. But it still persists. What should I do now?
     

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