marshmellow update has ruined my samsung s5

[amrit21]

hey guys

so before i did the update to marshmellow my samsung s5 was working perfectly fine.

soon as i updated to 6.0.1 my phone has gone mental ive had the phone for 1 year, the keyboard doesnt seem to respond at all, if i tap on an app it opens the app next to it or another app. the phone automatically switches on and off, it also freezes at times.

because my warranty has expired samsung wont even look at the phone. i did the whole factory reset and wipe cache and it still does the same thing.

im stuck, does anyone know what i can do?

 

[ironass]

hey guys

so before i did the update to marshmellow my samsung s5 was working perfectly fine.

soon as i updated to 6.0.1 my phone has gone mental ive had the phone for 1 year, the keyboard doesnt seem to respond at all, if i tap on an app it opens the app next to it or another app. the phone automatically switches on and off, it also freezes at times.

because my warranty has expired samsung wont even look at the phone. i did the whole factory reset and wipe cache and it still does the same thing.

im stuck, does anyone know what i can do?

Hello and welcome to Android Forums amrit21

Sorry to hear you are having problems with your Galaxy S5 on Marshmallow. In fairness, circa 60 million S5's have been updated with very few issues. You appear to have taken the logical steps of wiping the cache partition and Factory Data Resetting it. You could, as a Samsung Service Point would do, re-install your firmware as per #2.7 of S5 Update Problems - Dummies Guide to see if that solves your issues.

 

[amrit21]

Hey ironass

So i did try exactly that reinstalled the firmware as per what you described above, but unfortunatley it still does the same thing.

any other advice would be grateful.

 

[victek]

hey guys so before i did the update to marshmellow my samsung s5 was working perfectly fine. soon as i updated to 6.0.1 my phone has gone mental ive had the phone for 1 year, the keyboard doesnt seem to respond at all, if i tap on an app it opens the app next to it or another app. the phone automatically switches on and off, it also freezes at times. because my warranty has expired samsung wont even look at the phone. i did the whole factory reset and wipe cache and it still does the same thing. im stuck, does anyone know what i can do?

To be clear is this happening with the phone completely stock? Is it possible that you have an app installed that is causing a conflict? For instance I use an app called Intelliring which worked OK on v5 but after upgrading to v6 certain features don't work, and if I enable them the phone freezes. I would look for anything that runs resident and in particular apps related to security, dialers, etc.

 

[AZgl1500]

I would do the FDR, and return it to vanilla stock.

if it is still messed up, it has suffered a hardware failure.

 

[amrit21]

hey guys,

so this is happening without any apps installed, just the standard apps that come with the phone are installed thats it i was going to try and delete some of them if i can and see what happens.

How do i do the FDR? and return it to vanilla stock?

 

[AZgl1500]

I just went back and reread your 1st post.
You make no mention of it being rooted, and say it updated OTA to Android 6.0 ??

if that is so, it is already "Vanilla" in as much as the carrier is concerned.
if it has an SD card in it, remove the card... that has caused some phones to hiccup when you do the updates.

I would download the current ROM for it from your carrier, and use Odin to reflash the phone to 6.x

that "should fix" whatever went wrong when it upgraded OTA.....
I assume that it did not run the battery down while upgrading? that is a death sentence.

 

[amrit21]

hey AZgl1500

when the updated occured it was OTA nothing was rooted at all, i did notice that after the updated it did shpw on the top left corner the sdcard icon and said tap here to transfer media files then the option to exploe or unmount

but i kept ignoring it the battery was always fine after a while the phone began to play up it was fine for abput a few weeks then it started with all hicups

 

[philayl]

hey AZgl1500

when the updated occured it was OTA nothing was rooted at all, i did notice that after the updated it did shpw on the top left corner the sdcard icon and said tap here to transfer media files then the option to exploe or unmount

but i kept ignoring it the battery was always fine after a while the phone began to play up it was fine for abput a few weeks then it started with all hicups

Hi, if the problems occurred after a few weeks from updating it sounds as if you have installed something in that time that has upset the phone. Phil

 

[amrit21]

hey phil

bollocks ! lol ... i didnt really install anything on there just had a few apps from previous that was it, ive noticed something on a white background i can see some brown lines appear on the edge of the screens, is that normal ?

 

[philayl]

hey phil

Bollocks ! lol ... a white background i can see some brown lines appear on the edge of the screens, is that normal ?

I didn't ask what keeps your ears apart! the display you describe definitely doesn't sound normal, I think something has upset your phone. Phil

 

[amrit21]

hey phil,

lol you aint funny lol .... yeah i believe something has happened somewhere so basically nothing i can really do but get a new phone then i guess?

 

[amrit21]

so basically there is nothing i can do at all? i just need a new phone now?

The keyboard is the major issue, now and again it works but alot of times it doesnt ... dam it now i need a phone bollocks im going to use a simple samsung mini crappy little phone