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Support Meep Tablet support crew

Discussion in 'Android Devices' started by MeepTablet, Feb 27, 2013.

  1. MeepTablet

    MeepTablet Member
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    Hi! My name's Jill and I'm here from Meep Tablet-US 's Facebook team. Meep has come a long way since server issues at Christmas, and we've recently released a firmware update to version 2.0 that has greatly improved the operations of Meep. Please feel free to ask me anything you'd like to know!
     

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  2. Unforgiven

    Unforgiven ...eschew obfuscation...
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    Welcome to Android Forums Jill.:)

    It's great to see you here helping your customers.
     
  3. mysticspiral

    mysticspiral Android Expert
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    Busting skulls ,Kicking butt and taking names.
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    Hello Meep Tablet , and welcome to android forums .
     
  4. MeepTablet

    MeepTablet Member
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    Thanks, guys (and gals?)! I wish I'd been here earlier, say Christmas time, but I guess it's better late than never. This is a good time for Meep because our version 2.0 has really improved many things. Our newest units come with 2.0 as well as a better power switch and wifi antenna. And 2.1 is around the corner in another few weeks. I'm going to try to pop in here every few days, but otherwise, I'm also able to be found on Facebook and Twitter.
    -- Jill
     
  5. mwhoyle

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    Hi, Jill, is there a place to download the user manual? I was trying to learn how to add personal music and video to the Meep. Do we just mount the Meep's SD card on our computer and drag-and-drop?

    Matt Hoyle
     
  6. MeepTablet

    MeepTablet Member
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    HI Matt! There's a user manual on our website, meeptablet.com/us, under Support. But, the user manual right on the Meep is probably actually better. The online FAQ, also under support, has some information about music and video files, look under Reading Files on your Meep. The files will need to be in the formats specified at the bottom of the page. Most people will put the files onto a microSD card and just have the Meep 'read' them rather than actually install them on the Meep because space is somewhat limited on the Meep and music and videos files are one thing that can be used by way of the microSD. There are also ways to stream music on the Meep through GooglePlay- video streaming is possible, but we're still working out some challenges on that one. It's not quite drag-and-drop, but it's pretty easy... check out the online FAQ for step-by-step. You may also want to join us over at Facebook (look for Meep Tablet US), where many of our users have found many options to play music and video on their Meeps and could probably share some helpful stories. -Jill
     
  7. mwhoyle

    mwhoyle Newbie
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    Thanks, Jill. :) And I had posted a question about a music player, but was able to download Google Music using the Play Store. Works great.

    Btw, is there a place to find technical specs for the current Meep? I'd just be curious.

    Matt
     
  8. mz558

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  9. MeepTablet

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    Hi mz558, Yes I will respond to your link. Matt, I also responded to your thread about the music player- we don't have one in the Meep Store but there are options in Google Play.... which I guess you found :)
    Specs... this is what I have: MEEP! Tablet Specifications
    If you need more specific info, let me know!
     
  10. mwhoyle

    mwhoyle Newbie
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    Thanks, Jill. :) Got it.
     
  11. cma371

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    Have Meep, starts up then stuck in loading screen, colored circle just continues to turn. Had to you get into recovery. Put update.zip file on SD card, but didn't update.
     
  12. MeepTablet

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    Hi Cma!
    Usually if you can't get off the loading circle, we suggest reboot, reset, and then contact our call center (they usually will set up to replace it).
    For the update, how far in is it getting? It sounds like you were able to download the Ota to a computer and then transfer to SD... did you then tap the Ota App icon on the Meep for 'Mac/PC' method to complete the installation? If so, did it send back a message (no update available, parsing error, can't find package?) or does it just not seem to update without any actual error message?
    If you are able to try the USB cable, that may work better than the SD card. Or, it's possible a factory reset will resolve the issues. Please feel free to message a serial# and we can assist further.
     
  13. davidss1

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    my son was given meep by his grandmother 1 week ago and it is stuck in the booting logo also. it was purchased in australia and my son is in thailand , so it will be basically impossible to send it back to the store of purchase etc.
    i have tried rebooting/reset many times
    efforts to contact the company through email have not been responded to.

    has anyone been able to reflash the OS or transform it to accept a normal android OS?
     
  14. Unforgiven

    Unforgiven ...eschew obfuscation...
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    MeepTablet, the member that posted just above you, it a representative of the company. They check in here frequently, and logged in yesterday. Hopefully they will see this and be able to help you out.:)
     
  15. MeepTablet

    MeepTablet Member
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    Hi David, I'm sorry for the delay in response. There are two things you can try for the stuck-loading issue, which are reboot and reset. I know you have tried both, but sometimes it works to try each method several times in a row. If you still are stuck, then this is considered a hardware issue and there is no known remedy. The company does not have advice on your last point about the operating system nor do I know anyone who has tried it on their own. My best suggestion is to continue to contact OSI. I'm not sure which email you are trying, but you might want to try the following:

    Australia:
    1300 300 155
    Email (AUS and NZL):

    Technical Support - Oregon Scientific

    The contacts I have for Asia are for distributors, but they may also be able to assist in your region:
    Oregon Scientific - Smart Living

    Lastly, you can always contact the USA center and tell them where you are located and they can then perhaps provide you with a contact:
    customerservice@oscientific.com

    One other thought... outside of the USA in most cases all issues go back through the retailer, so you may have the best success contacting the store where you purchased it and going through them.

    Jill
     
  16. kd6aaj

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    Where are the music and videos stored on this thing? If I install an sd card, the video player does not list them, but if I use a browser app, i can select them and play with the video app. That's way too hard for my 6 yr old daughter. I need to know where things are stored to allow her to watch and listen to media we already have.
     
  17. Kandice Odem

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    Hello this is Kandice I have recently purchased a meep tablet from. Someone but I'm. Trying to figure out to. Delete the parental control
     
  18. Kandice Odem

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    Hello I was wondering if u could help me get remove the parental control I purchased it from some one
     
  19. Nwogu azubuike Richard

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    please my meep! x2 is hanging on the logo.And i need SD caard zip file to boot it up.can you send me the latest version of meep! x2 tablet.
    my email address is ranzubuogu@yahoo.com
     
  20. Juan saavedra

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    IwAs just givin a meep tablet i would like to reset the parent settings for my son???
     
  21. Unforgiven

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