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Support Messaging: Help

Discussion in 'Android Devices' started by gruzalskigr, Nov 29, 2010.

  1. gruzalskigr

    gruzalskigr Active Member
    Thread Starter
    15

    Nov 29, 2010
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    15
    East Tennessee
    What does the red 'clock' icon over the message envolope mean? My messages aren't being being sent, and I don't know why. (I just got my Epic.)
     

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  2. Kelmar

    Kelmar Done by choice
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    Mms or Sms? The symbol means that it didn't send.
     
  3. gruzalskigr

    gruzalskigr Active Member
    Thread Starter
    15

    Nov 29, 2010
    34
    0
    15
    East Tennessee
    Do you know why itg would't send?

    I'm clicking the messagving icon.
     
  4. gruzalskigr

    gruzalskigr Active Member
    Thread Starter
    15

    Nov 29, 2010
    34
    0
    15
    East Tennessee
    I can send a pic, but my text doesn't send.
     
  5. Kelmar

    Kelmar Done by choice
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    Nov 28, 2009
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    Is your 3G on and Wifi off?
     
  6. gruzalskigr

    gruzalskigr Active Member
    Thread Starter
    15

    Nov 29, 2010
    34
    0
    15
    East Tennessee
    Wi-Fi is not connected. 4G is checked, but I d
    on't have 4G; it appears that 3G is on.
     
  7. Kelmar

    Kelmar Done by choice
    823

    Nov 28, 2009
    11,820
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    Try turning off 4g... just to eliminate that possibility. So to confirm, you have the 3G logo at the top notification bar?

    Try clicking/holding the message that fails to send, click edit and try resending it.
     
  8. gruzalskigr

    gruzalskigr Active Member
    Thread Starter
    15

    Nov 29, 2010
    34
    0
    15
    East Tennessee
    I turned off 4G (now everything is off in Wireless&Networks). Edit/send didn't work. Creating/sending a new text didn't work.
     
  9. Kelmar

    Kelmar Done by choice
    823

    Nov 28, 2009
    11,820
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    So, to confirm, the top of the phone still has the 3G logo at the top of the phone, right?


    Try power cycling the phone? Update PRL/Profile?

    If those don't work you'll need to check with Sprint and see if there is an outage in your area. If not, they'll probably have you do a hard reset.
     
  10. gruzalskigr

    gruzalskigr Active Member
    Thread Starter
    15

    Nov 29, 2010
    34
    0
    15
    East Tennessee
    Yes, the 3G icon logo on the top of the phone is on.

    I powered off the phone and then turned it back on . . . and I was able to send a text. Thank you. This has been a very frustrating few hours.

    Should this work with my Wi-Fi and 4G turned on?
     
  11. Kelmar

    Kelmar Done by choice
    823

    Nov 28, 2009
    11,820
    4,751
    823
    If your wifi is on and connected, it won't send.

    Not sure about 4G as I don't live in a 4G area.
     
    gruzalskigr likes this.

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