Metropcs needs to get real. They keep everything secret like its a mattere of national security. God forbid their customers know about new phones,their specs and prices well in advance so maybe a few could make an informed decision about upgrading. And how. about requiring store employees to have at least some idea about the equipment they sell! (There are afew exceptions I know) And customer service(on the phone) wow how can it really be that bad? Are these people serious? My kids can answer questions better than they do. And the service? 4g? Maybe 10 % of the time. Maybe. And not real 4g speed ever. And I am well inside the atl 4g coverage area. Well more like a zone than an area. Its time to start treating the very people that give you your millions of dollars like just that...People. T-mobile calls me offering two free phones and to basically design my own plan one more time and I think I may go. If only that whole at&t thing was'nt happening.