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Help microphone not working right

Well my husband just got his HTC EVO about 1 1/2 months ago and when he calls me or I call him I can't hear him. We have taken it to sprint 3-4 times now. And they finally told us that they would order him a new phone. But it would take a week to recieve. But my whole concern is that what if my HTC EVO starts acting up to?
Well I guess we will see what will happen. I will keep you posted if they do get him a new phone.
 
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