I have been using my Eris now for about a month and love it. One thing I have found that I do not like about it is the Microsoft Exchange ActiveSync program that is pre-loaded on the phone. I loved it at first until I tried to respond to an email and compose an email. It does not work 100% !!! I can receive emails, calender events, and calender alerts but can not send or respond to emails. I called Verizon and HTC tech support and they both determined it was not the device so it had to be my Exchange serve at work. I told them that I work in the IT department where I work and it could not be settings on the server. I checked this out before calling them. I see some people have this same problem and some do not. I ended up trying "free" for 14 days an app called RoadSync Mail/Calender. It sends and responds to emails now problem. The only problem I have with this app is that it cost $ after 14 days and it does not push me email 100% of the time. More like 97%. One of the main reasons I got this phone was the Microsoft Exchange ActiveSync feature. And because I love Google products. Does anyone out there have any suggestions? I have been told about "Touchdown" but that is like $20. Why does the program that came with the phone not work ???????? Any info would be greatly appreciated !!!!!