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#MIN# ?

Discussion in 'T-Mobile' started by radiocycle, Dec 19, 2012.

  1. radiocycle

    radiocycle Active Member
    Thread Starter
    35

    Jan 8, 2011
    37
    0
    35
    sooo retired
    Vallejo, CA
    So I got a message from TMo the other day saying that I could check my mins anytime by simply dialing #MIN#

    However every time I do, I get the exact same message: " You have 000 included min remaining. Addl mins are charged at $0.00 a minute. Your $30 UL Web and Text (5GB at 4G) is active until --/--/2012."

    BTW I'm on the $30 @ month plan using my Nexus 4. I've chatted at least 4 times now, with customer 'service' and they say they are putting a ticket in the system and to wait 72 hours and try again. They are also eager to remind me that additional mins WILL be charged at 10
     

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  2. Atma

    Atma Well-Known Member
    533

    Dec 26, 2011
    6,069
    2,901
    533
    Male
    Survival
    North Carolina
    Its the first I've heard of it. I just tried it and I get the same info you get. None. :D

    Can you just use the T-Mobile My Account app?
     
  3. radiocycle

    radiocycle Active Member
    Thread Starter
    35

    Jan 8, 2011
    37
    0
    35
    sooo retired
    Vallejo, CA
    Oh sure, the TMo app would work but it just burns my onions that they send out a text telling me 'bout a 'free service' that DON'T WORK! Very lame...

    r
     
  4. Petrah

    Petrah Psychotic Female
    333

    Jun 13, 2011
    4,086
    1,468
    333
    Female
    Annoying my X-Husband
    Hanover Park, IL

    This.

    Cutest saying I've heard in awhile lol. Thanks for the giggle. :p
     
  5. MT Rotor

    MT Rotor Well-Known Member
    63

    Mar 8, 2011
    462
    45
    63
    Damn I thought I was the only one with that problem
     
  6. radiocycle

    radiocycle Active Member
    Thread Starter
    35

    Jan 8, 2011
    37
    0
    35
    sooo retired
    Vallejo, CA
    Well, supossedly it'll be working in 48 hours or I'm to call them back. I have a ticket number for them to check now so I'll stay on it. We shall see....
     
  7. aurora40

    aurora40 Well-Known Member
    53

    May 20, 2012
    376
    62
    53
    Virginia
    That used to work fine, but I get the same "0"s for everything now. #WEB# and #BAL# still seem to work properly.
     
  8. yfan

    yfan Well-Known Member
    63

    Dec 7, 2009
    199
    40
    63
    I have the same issue, but if you have a smart phone, can't you just download the T-Mobile accounts app?
     
  9. radiocycle

    radiocycle Active Member
    Thread Starter
    35

    Jan 8, 2011
    37
    0
    35
    sooo retired
    Vallejo, CA
    Oh sure I can download that TMo app, but it says the same thing: "you have 000 mins". What's the point??
     
  10. Petrah

    Petrah Psychotic Female
    333

    Jun 13, 2011
    4,086
    1,468
    333
    Female
    Annoying my X-Husband
    Hanover Park, IL
    If you log in to your T-Mobile account on their website from a PC or laptop and view your account, does it say the same thing?
     
  11. radiocycle

    radiocycle Active Member
    Thread Starter
    35

    Jan 8, 2011
    37
    0
    35
    sooo retired
    Vallejo, CA
    Nope, it looks OK there...

    r
     
  12. Petrah

    Petrah Psychotic Female
    333

    Jun 13, 2011
    4,086
    1,468
    333
    Female
    Annoying my X-Husband
    Hanover Park, IL
    Very odd. The app should pull the info from the database on the site.
     

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