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Support Missed Calls Samsung S3

Discussion in 'Android Help' started by SamsungS3Owner, Aug 17, 2016.

  1. SamsungS3Owner

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    I bought this phone brand new 3 months ago. For the past month my phone has not been recording missed calls when I get a call from a number that is not in my contact list. The calls never shows in my missed call log. Then I will receive a voicemail notification an hour after the voicemail was left. If the caller does not leave a message I have no way of knowing the call was ever placed. It's as if they never called. This glitch has caused me to miss some very important calls. I am 100% positive I have active phone service/coverage during the times of these missed calls, yet the phone never even rings. It seems as if incoming calls from non-contacts are only sucsessful 50% of the time. Does anyone have any idea why this might be happening? Thanks
    Samsung S3 SPH-L710T running android version 4.4.2
     

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  2. SamsungS3Owner

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    I called samsung tech support. They had me wipe the cache clean. So far I haven't experienced the issue again, but it's only been a few hours. I will update again if the problem reoccurs, just in case someone else runs into the same issue.
     
  3. AZgl1500

    AZgl1500 Android Expert
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    the storage space for maintaining logs got filled up and cluttered.
    what you did is the fix.

    just for grins, clear the cache once a week... most likely, that and other weird issues will never bother you again.
     
    SamsungS3Owner likes this.
  4. SamsungS3Owner

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    Ahh I'm so disappointed! Today the problem is back! I guess I will have to try to do a factory reset. If that doesn't work they indicated I will need to take the phone in to their service center and may have to have the phone shipped off for repair under warranty. I'm leaving for vacation so I wont be able to update this again for a couple of weeks.
     
  5. SamsungS3Owner

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    UPDATE: After performing the factory reset, I haven't experienced the issue with missed calls.
     

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