Help MMS not working??

[biggpat86]

^turned off wifi, same result. when sending and receiving, in default messaging app AND handcent, i still get jack. >_<

im bout to throw this damn phone off my roof.

 

[biggpat86]

That has been a problem with any given tech support calls; there are hardly anybody that uses Americans for companies that services other Americans... Go figure.

and their HELLA outsourced customer service is HIGHLY aggravating when im trying to get my damn phone to work... ive straight hung up on a few reps before outta pure frustration. how many times can you ask me to repeat my damn phone number?!

 

[harvickchick]

This is strange, when I disable wifi I can send and receive pictures. Try it..

Sprint had the same problem if I remember correctly...it's hard to remember when the forums were together.

 

[Joeydroid]

and their HELLA outsourced customer service is HIGHLY aggravating when im trying to get my damn phone to work... ive straight hung up on a few reps before outta pure frustration. how many times can you ask me to repeat my damn phone number?!

Try these numbers. I found them on another forum.

Virgin Mobile East Coast
(908) 607-4000

Virgin Mobile West Coast
(661) 336-5878

 

[Labryson]

This is strange, when I disable wifi I can send and receive pictures. Try it..

I did this and it worked Perfectly. I uses chomp sms ecause i live that it is very customizable. is go SMS better? Virgin Mobile CS is terrible the people there are ignorent when it coes to ANDROID.

 

[Labryson]

Its just the opposite with me. They put me on "hold" and the call just happens to get dropped. Its happend twice today! and turn your wifi off and it will let you recieve mms messages.

 

[Joeydroid]

I did this and it worked Perfectly.

 

[biggpat86]

anybody else still having issues?

 

[stvhilb]

I just got the Intercept for VM last week and I'm having the same problem. What's odd is that I have a friend that can send me pictures on his iphone on AT&T no problem, but I have another friend that uses an iphone on AT&T and when she sends me pictures it just comes through as a blank text message. I used to have the Rumor 2 and didn't have trouble with receiving or sending pictures. Also, my one friend that uses Sprint, she used to be able to send me pictures on my Rumor 2 but now when she tries to send pictures to my Intercept they just show up as blank text messages. I'm able to send pictures to anyone. Sometimes though, the picture won't send, it will just have that little icon next to it with the little clock like it's waiting to send. If I turn off the phone and turn it back on (which takes forever) it will usually fix it.

 

[wellsies2]

Perhaps you could back up your phone and try settings, privacy, factory data reset.

 

[stvhilb]

How do you back up a phone?

 

[wonderd]

I have a virgin mobile samsung intercept that I just purchased and my friend tried to send me a pic message from a blackberry but it wont go through. Is there some "trick" to receiving a MMS message?

 

[Joeydroid]

Try it again with your wifi turned off.

 

[wonderd]

my wifi is always off and it still dont work

 

[K9JRF]

I'm actually having the same problem with my VM Intercept. I can send but can't receive any picture messages. I sent a support ticket and here was the response I got:

---------------->
Thanks for contacting Virgin Mobile Customer Care. We are very sorry and apologize for any inconvenience this has caused.

Since February we have experienced a picture Messaging outage which caused that all the picture messages are delayed or not sent at all. Our team of specialists are working on it and they are trying to fix it as soon as they can . We are very sorry for any inconvenience this has caused and that we did not deliver the level of service you deserve.

We cannot accurate an exact date about when this will be fixed. Sorry for the inconvenience.

If you need additional assistance, feel free to let us know how we can assist further or contact us at 1-888-322-1122 (or *86 from your handset). You can reach us Monday through Sunday from 4am-9pm PST.

Thanks,

Jessie
Virgin Mobile At Your Service

 

[K9JRF]

I got an Intercept on 02-03-11 and I'm having same issues. I can send all day with no problems with or without wifi on, but I can't receive 8 out of 10 pictures messages.

I did call customer services which after demanding a supervisor and requesting documentation of my concern sent me the following email and acknowledged there was an issue. But after reading some in this forum today see the email wasn't really truthful.

Email Received:

Thanks for contacting Virgin Mobile Customer Care. We are very sorry and apologize for any inconvenience this has caused.

Since February we have experienced a picture Messaging outage which caused that all the picture messages are delayed or not sent at all. Our team of specialists are working on it and they are trying to fix it as soon as they can . We are very sorry for any inconvenience this has caused and that we did not deliver the level of service you deserve.

We cannot accurate an exact date about when this will be fixed. Sorry for the inconvenience.

If you need additional assistance, feel free to let us know how we can assist further or contact us at 1-888-322-1122 (or *86 from your handset). You can reach us Monday through Sunday from 4am-9pm PST.

Thanks,

Jessie
Virgin Mobile At Your Service

 

[wonderd]

well thanks for posting and letting me know, guess theres nothing I can do

 

[wonderd]

im returning this intercept im gunna pick up the optimus v tomaro

 

[harvickchick]

What they said is crap....I can send and receive picture messages just fine.

 

[The End]

harvickchick
what they say is not crap i and about 500 others have the same problem
just because your not having these issues doesnt mean you can discredit them and its not just the intercept i am having the same problem on my lg opt v

 

[biggpat86]

ive been having the mms issue since i bought the phone in late december. the answers change everytime i speak with someone from the company. but mine seem to be working alright now.

 

[harvickchick]

harvickchick
what they say is not crap i and about 500 others have the same problem
just because your not having these issues doesnt mean you can discredit them and its not just the intercept i am having the same problem on my lg opt v

I didn't say MMS was working well for everyone, however, read what their email said:
"Since February we have experienced a picture Messaging outage which caused that all the picture messages are delayed or not sent at all."

That says "all the picture messages"....which is not true. That is what I was referring to.

Sooooooo yep.

 

[MatrixShadow]

I had the same issue and I fixed it using another messing app (GoSMS for me worked) I'm not sure if it will fix everybody's but I was able to send and receive immediately when I starting using GOSMS. I will stick with the intercept and think the LG Optimus phone will be similar or worse I can wait for 2.2 as I'm running frozen eclair with zero slow downs.
I wonder if the Optimus will have the same issue with the stock messaging app if it does I'm seriously going to laugh at the people who cry about the Intercept having issues and going to return it.

 

[chaos8068]

Glad to know its not just my phone and i hope they can fix this soon. I tried go sms but it gave me other problems. now i am currently using handcent wich is a good app. but still no pics guess ill have to wait it out.

 

[leet]

there is no ETA for mms fix blah blah i buyt the optimus V i knew id regret this hole thing, simple mobile let me hit HSPA speeds on a flashed G1 but i couldnt receive most MMS messages for some reason and my phone broke so i thought trying something new would be good but apparently i feel like its the same exact issue with a shitty service infact the 3g kicked me off just for running the speedtest.net app which is sad it got stuck in rev1 or w.e i had to restart my phone i may just return this phone to radio shack and call it a 60 dollar loss considering i paid for the unlim everything plan.. also my signal bar is always going up and down for no reason im in the best coverage area. sad. im still not sure what to do. metro has the same phone blah dunno what to do