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mms question

my wife's eris has this same problem. everytime someone sends her a picture regardless of phone/carrier (i also sent her a vcard contact yesterday) it just says "failed to download". it is getting frustrating for her but i have tried just about everything and it simply refuses to show the picutre, the message and any txt come though but it won't download the picture. she is running offical version, no rom leaks.
 
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