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Support Mobile data connectivity issues

Discussion in 'Android Devices' started by riteg, Oct 31, 2014.

  1. riteg

    riteg Lurker
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    I need help! I have had my S5 for the past few months and all was good. Then about 4 weeks ago all of my mobile data stopped working. I get no email, internet or Facebook unless I am connected to a wireless connection.
    I have been through all of the Spint & Samsung tutorials and trouble shooting guides, and nothing has worked. Does anyone have any suggestions? I am ready to get rid of the phone!
    Thank you!!!!
     

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    #1 riteg, Oct 31, 2014
  2. philayl

    philayl Android Expert
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    Hi, it's possible something has altered your App settings, I suggest you go to the Sprint website and get the APN settings and check them against the ones on your phone. Phil
     
    #2 philayl, Oct 31, 2014
  3. Carpe Nocturnal

    Carpe Nocturnal Member
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    Double check you netywork settings. More Networks/Mobile Networks

    Make sure your mobile data is check marked and I always use my connections optimizer too. For some reason these have both been uinchecked for no reason on my phone before?

    Bear
     
    #3 Carpe Nocturnal, Oct 31, 2014
  4. LDrifta

    LDrifta No Stranger 2 Danger
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    also check setting/about device/status and see what it says for mobile network state:

    if it does not say connected, then what philayl said could be correct, something to do with apn etc.. not a hard fix but not something the average user is aware of :D
     
    #4 LDrifta, Nov 3, 2014

Samsung Galaxy S5

The Samsung Galaxy S5 was announced in 2014 and was the company's first flagship of the year. The device featured a 5.1-inch display with a resolution of 1920 x 1080, 2GB of RAM, 16GB of storage, and a 16MP primary rear camera.
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