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Support Mobile Data Disconnected

Discussion in 'Android Devices' started by geli7, Mar 9, 2013.

  1. geli7

    geli7 Well-Known Member
    Thread Starter
    16

    Dec 20, 2009
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    2
    16
    My data is not working, but wifi is fine. When I go into settings, i says that mobile data is on, but the status is disconnected. I went into the data settings and tried both Global and LTE/CDMA, doesn't help either way.

    Anybody have any clue how to get data connected again? Was fine this morning, and just seemed to have shut off.

     

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  2. sch911

    sch911 Well-Known Member
    16

    Nov 17, 2009
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    Did you restart the phone?
     
  3. jgraves12

    jgraves12 Well-Known Member
    18

    May 2, 2012
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    10
    18
    The same exact thing happened to me earlier too. I took my sim out and put it in my nexus and it wouldn't work on it either. Everything's working fine now though. My guess is that it was a Verizon problem.
     
  4. balefire

    balefire Well-Known Member
    16

    Mar 20, 2011
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    My mobile data does this too infrequently.
    I have to turn off the wifi. Then do a restart. Works fine then.
    Sometimes a restart does not cure it if the wifi is left on.
    My home wifi router stinks and I suspect this occurs because the DNA keeps searching, connecting and disconnecting all the while turning mobile data on and off.
     
  5. Francis Albert

    Francis Albert New Member
    5

    Oct 11, 2011
    3
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    Hello,

    I'm not sure if I am posting in the right place, feel free to move this if necessary!

    I recently bought a phone in Singapore. It is based on a HTC Butterfly / Droid DNA, but it has 3 sim cards.

    Everything works fine, except that back in Europe I can't get a data connection via the sim cards. WiFi is not a problem.

    I know the problem is not the sim cards, as everything works fine when I use them in another phone.

    I have tried all the possible menu options on the phone, but nothing seems to make any difference.

    I think that either something is not working properly on the phone (hardware or software) or it might have to do with the radio frequencies that are used for internet access. But every information I have found about this says it shouldn't be an issue.

    I used the *#*#4636#*#* code and in the menu that pops up it is possible to change the radio frequency. There are several options but again, nothing really seems to make any difference.

    Unfortunately I didn't test the internet access while in Singapore, which would probably help answer some questions now.

    Any ideas or suggestions?

    Thanks!
     
  6. NightAngel79

    NightAngel79 Bounty Hunter Administrator
    Moderator
    1,433

    May 11, 2010
    22,432
    7,809
    1,433
    Male
    Systems Administrator
    Northern Ky
    This has been happening to me all too oftne.

    I can usually toggle it off then back on, or toggle airplane mode on then back off.

    Sometimes I'm stuck on 3g until i restart... It's like my radio is going bad.....

    annoying as hell...

    still love my phone though
     
  7. Skipdawg

    Skipdawg Well-Known Member
    73

    May 13, 2010
    456
    47
    73
    Male
    US Navy Vet, very retired!
    Washington State
    Been having the same issue for about a month. Getting old. Had actually dropped to calls now before that just going down when looking up movies on Fandango or Reading post on Facebook. But dropped a call Friday and today. :(:thinking:

    I hope a update comes soon and fixes this issue. I've read online many replacing the sim card and issue comes right back. Hate calling Verizon they never seem to know what to do about any kind of problem outside of billing. lol :rolleyes:
     
  8. Mohsin Awan

    Mohsin Awan New Member
    15

    Dec 27, 2014
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    I'm having same issue on HTC One before it was working properly but now it says mobile data is disconnected.I restart my phone many times but still same problem.I think after updating phone many people having this issue.I tried my sim card on iPad it was working properly but in my phone I'm having this issue. :(
    Please help me how to fix it
     
  9. iMAJ

    iMAJ New Member
    15

    Mar 28, 2015
    1
    0
    15
    Male
    It seems like mine problem is kind of same. My mobile data show me connected but no data transfer.
    This happens after few hour connection, now in even but random.
    When I restart it works fine. Yet not upgraded to lollypop. Please suggest anyone whether it's a OS issue or kind of network problem.
     
  10. NightAngel79

    NightAngel79 Bounty Hunter Administrator
    Moderator
    1,433

    May 11, 2010
    22,432
    7,809
    1,433
    Male
    Systems Administrator
    Northern Ky
    I think the radios start to go bad... Try a factory reset... Are there even rims for lollipop? DNA will not get updated again officially
     
  11. Keiara

    Keiara New Member
    15

    Mar 30, 2016
    1
    0
    15
    Female
    For HTC users I had the same problem. I did some research and found out that if I dial #*#*4636#*#* into my phone the phone info pops up, usually your radio is off and there is a on and off button located there but in my case my LTE/CDMA wasn't my preferred network somehow it changed, if your radio is on the next thing you should check is your preferred network to see if that might be the problem.... I hope this helps
     
  12. Luan1988

    Luan1988 New Member
    15

    Apr 3, 2016
    1
    0
    15
    Male
    Reset the network
    Setting -back up -reset
     
  13. davidfootprint

    davidfootprint New Member
    15

    Oct 17, 2010
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    15
  14. MG4u

    MG4u New Member
    5

    Jan 3, 2017
    1
    0
    5
    Hi guys, the above method did not work for me. I had changed my carrier (from Koodo to Fido) and was having the same issue of Mobile data Disconnected. After research I found that I have to configure the APN for the new carrier in my HTC device. Once I entered the carrier specific APN details, BINGO Mobile Data got CONNECTED. Attached is the link where I found my new carrier specific information (look for Android). Similarly find out yours. http://www.fido.ca/consumer/content/configure-unlocked-device-guide
     

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