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Mobile data disconnecting during tethering

Discussion in 'Android Devices' started by Jai ram singh, Jun 26, 2019.

  1. Jai ram singh

    Jai ram singh Newbie
    Thread Starter

    Hello there. I have a moto g6 play and use airtel 4g network. The network works fine when i use it in phone, but when i dotethering i see a "x" on my mobile network tower which shows that the mobile data is disconnected. It reconnects after a few minutes then disconnects again. This is very annoying amd i need help with it ASAP.
    Ive tried contacting airtel customer care, and theve changed my apn settinga thrice. Changed my sim thrice. In adittion ive changed my apn type to "default,supl,dun,mms"
    Any help would be appreciated!
     

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  2. lvt

    lvt Android Expert

    What tethering method do you try to use, Wi-Fi hotspot or Bluetooth?
     
  3. lvt

    lvt Android Expert

    And does your carrier allow tethering?
     
  4. Jai ram singh

    Jai ram singh Newbie
    Thread Starter

    I use the option usb tethering...and yes my carrier allows tethering
     
  5. lvt

    lvt Android Expert

    Did you setup a Wi-Fi hotspot on your phone?

    When you connect your phone to the computer, do you see your hotspot name appear in the network connection list?
     
  6. Jai ram singh

    Jai ram singh Newbie
    Thread Starter

    Yes i did. No i dont see the name. Please help me i know its a problem with my phone or apn settings
     
  7. lvt

    lvt Android Expert

    First, use a Wi-Fi hotspot without password. Then make sure you have installed your phone's drivers on your computer. If everything is ok you should see your hotspot name in the network area.

    Please make sure that you are using a data-cable, not charging only cable. You can try to copy some files back and forth between your phone and computer to see if the USB connection is working.
     
    Xavier Black likes this.
  8. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    Does it do the same thing whether you tether via WiFi or cable? Do you have any type of firewall app installed? If you have mobile data when not tethering but can't connect when you enable tethering it appears there's an extra level of authentication which is failing.
     
    Xavier Black likes this.
  9. Jai ram singh

    Jai ram singh Newbie
    Thread Starter

    Lvt i did all the steps u mentioned, still i am getting this problem. Lunatic59 yes it does the same thing when I tether using wifi or cable. No i dont have any firewall app installed. Please somebody help.
     
  10. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    I can't think of a single setting on the phone that would disable data for tethering only. If data works while you are not tethered,t hen your APN setting is correct. The only time i've seen this kind of behavior is when the carrier requires a specific tethering data plan in addition to normal mobile data.
     
    Xavier Black and Dannydet like this.
  11. Jai ram singh

    Jai ram singh Newbie
    Thread Starter

    Lunatic59 it seems that i am having this problem when i am not tethering.. Sorry that i didint mention eariler, i noticed this problem today... Please do something
     
  12. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    Ah, okay. Than that does sound like an APN issue. Unfortunately the best place to get the correct settings is directly from airtel.

    I'm sure you've tried this:

    https://apn-settings.com/india/airtel-apn-settings/

    but it's worth another look. The only other thing it might be is a problem with the cell towers where you are. Does this issue happen everywhere or only in certain locations?
     
  13. Jai ram singh

    Jai ram singh Newbie
    Thread Starter

    Sorry to say but i think i should not apply those apn settings as they are not from a trusted website in fact it may worsen up things more.... On the other hand, i have not checked up with other locations.
     
  14. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    As long as you make a note of your current settings, it should be easy to change them back if the ones in the link don't work. Again, the best place for that information is directly from your carrier.
     
  15. Jai ram singh

    Jai ram singh Newbie
    Thread Starter

    New settings didnt work.... If my location is the problem then how come my friend who has airtel sim works flawlessly in his device? Im beginning to think that maybe its a hardware problem of my phone..somebody please help me
     
  16. lvt

    lvt Android Expert

    If your smartphone can be used as a WiFi hotspot, just buy a USB wireless adapter for your computer, it costs like $2 shipped.
     
  17. Jai ram singh

    Jai ram singh Newbie
    Thread Starter

    As i said earlier even when i use my phone as a wifi hotspot i lose data conmection, the problem is with my phone.
     
  18. svim

    svim Extreme Android User

    If you haven't had any problems using your phone's WiFi or mobile data before, it's probably not a hardware problem but more of a software problem. At least your phone's mobile data connectivity in general is working OK so this tethering problem is the only thing to attend to.

    You mentioned that you don't have any kind of firewall app installed so that can be ruled out but do you have any kind of anti-virus/anti-malware app installed? Those types of utilities are pretty invasive as far as basic networking functionality too.

    Also, is there a 'Data Saver' option buried in your Settings menu and is it enabled? If so try disabling it and see if that makes any difference.
    https://source.android.com/devices/tech/connect/data-saver

    A last resort thing to try is use the 'Network settings reset' option (also buried somewhere in your Settings menu). This will wipe all network-related settings back their defaults so it's not a something to just do on a whim. Saved WiFi networks, those alterations to your APN settings, and saved Bluetooth pairings will be deleted. Now try enabling the hotspot function again and try setting up a new WiFi network and see if this makes any difference.
     
    Xavier Black likes this.
  19. Xavier Black

    Xavier Black Android Expert

    Why don't you borrow another different carriers sim card from a friend?..that way you can accurately rule out if is really a software or hardware issue..

    It might work!!!
     
  20. Jai ram singh

    Jai ram singh Newbie
    Thread Starter

    Svim ive been having problems with my mobile data and wifi since i got my new airtel sim.. However i have no problem in jio. Got no antivirus or firewall app installed. Data saver is disabled. Tried resetting network settings. Didnt work. Xavier black i have problems with only this sim... And i even changed it 3 times... So somewhere it means that my phone isnt compatable with this sim.. And i also noticed that during normal browsing or watching videos, the sim works quite near to ok.. Loses connection very few times for very short periods. But when i start downloading torrents in my android or downloads using tethering, then it gives major problem. Gosh im so frustrated. Need help fast, please somebody solve this isuue.
     
  21. mikedt

    mikedt 你好

    Problem is only with this SIM? And it's been replaced 3 times? Got to be a fault with the phone itself then? What it would be, no idea.
     
  22. Jai ram singh

    Jai ram singh Newbie
    Thread Starter

    Went to a newer location where signal was good and tried using the net.. Browsing and watching video works fine but when downloading torrents phone shows a "x" mark on tower means mobile data disconnected. Can somebody please tell me whats going on with my phone? I am perplexed.
     
  23. mikedt

    mikedt 你好

    So it's only really torrents having the problem? Could be your carrier is blocking the data packets that bit-torrent uses. That's been reported before on AF, and it's usually because of copyright infringement issues. Try it via a VPN, that should prove if it is network blocking or not.
     
  24. Jai ram singh

    Jai ram singh Newbie
    Thread Starter

    Want to further update that mobile data disconnecting during normal browsing also. Its getting more worse. Please help
     
  25. mikedt

    mikedt 你好

    So after all this, maybe there is a problem with the phone itself, that really requires professional service or repair.
     

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