Help Mobile Data suddenly not working anymore

[alex4371]

Hello,

I am using a REALME 8 pro phone (Android 11), and without changing any setting or updating software, the mobile data connection stopped suddenly working. I am using Orange in France, and it is not the network - a family member uses the exact same network and has no problem connecting to the network.

To fix this problem I tried different things:
- Checked that I have still data remaining (42 GB )
- Reset APN
- Deactivated and activates many settings (auto carrier, roaming, ...)
- Turn off and turn phone on
- Take out and reinsert the sim
- Phone call still works


But still, mobile data is just not working. What else can I try?

 

[alex4371]

Because the phone call over the mobile network still work, it was not a problem with the phone itself.

The carrier (orange) had to update some synchronization on their side of the network - after that (and switching to 3G instead of 4G), the mobile data worked again.