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mobile network keeps disappearing

Discussion in 'Android Devices' started by lazylew, Feb 28, 2016.

  1. lazylew

    lazylew Newbie
    Thread Starter

    The mobile network drops out, seemingly at random, a few times a day.
    The provider says there's nothing wrong on their end; I live in a city where reception is astoundingly good.
    Every time I have to completely turn off the phone; when restarted the network is there without problem.

    What could be the cause of this?
    Obviously it is inside the phone, and not a faulty network.

    PS I have already done a complete reset, but the same problem returned after a day or two.

     


  2. Best Answer:
    Post #6 by Thom, Feb 28, 2016 (1 points)
  3. Who did you talk to who said there was no problem on their side of the connection. If it was someone in a retail store or carrier store it might not be reliable.

    Do you know someone else in your area who has the same carrier you do? Are they having a similar problem?

    ... Thom
     
  4. lazylew

    lazylew Newbie
    Thread Starter

    It was the networks' customerservice who phoned me in response to an email I sent them.
    A few days later the technical department of customerservice also phoned me, after again double checking everything on their side.

    Also I should mention that with my previous older type cellphone I never had this problem, and nobody else around here has this complaint.
     
    Thom likes this.
  5. SIM replacement by your carrier perhaps?

    ... Thom
     
    lazylew likes this.
  6. lazylew

    lazylew Newbie
    Thread Starter

    Yes, it looks like the last resort - going to the store tomorrow and see if it can be fixed like that.
    Thanks for thinking along for options.
     
    Thom likes this.
  7. The reason for the who question was that I have two local carrier stores ... one passes out incorrect status information and the other depends on me to tell them when there is a service problem in the area.

    Sometimes a new SIM can fix your problem. You could try just reseating the SIM you currently have. Sometimes that is all that it takes. I don't have your phone so I don't know how the SIM is installed in it.

    ... Thom
     
    lazylew likes this.
  8. lazylew

    lazylew Newbie
    Thread Starter

    So Monday they put in a new SIM, and - fingers crossed - it's still connected on Wednesday :)
     
    Thom likes this.
  9. Yea.

    ... Thom
     

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