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General mobile network keeps disappearing

Discussion in 'Android Devices' started by lazylew, Feb 28, 2016.

  1. lazylew

    lazylew Newbie
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    The mobile network drops out, seemingly at random, a few times a day.
    The provider says there's nothing wrong on their end; I live in a city where reception is astoundingly good.
    Every time I have to completely turn off the phone; when restarted the network is there without problem.

    What could be the cause of this?
    Obviously it is inside the phone, and not a faulty network.

    PS I have already done a complete reset, but the same problem returned after a day or two.

     

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  2. Thom

    Thom  
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    Who did you talk to who said there was no problem on their side of the connection. If it was someone in a retail store or carrier store it might not be reliable.

    Do you know someone else in your area who has the same carrier you do? Are they having a similar problem?

    ... Thom
     
  3. lazylew

    lazylew Newbie
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    It was the networks' customerservice who phoned me in response to an email I sent them.
    A few days later the technical department of customerservice also phoned me, after again double checking everything on their side.

    Also I should mention that with my previous older type cellphone I never had this problem, and nobody else around here has this complaint.
     
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  4. Thom

    Thom  
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    SIM replacement by your carrier perhaps?

    ... Thom
     
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  5. lazylew

    lazylew Newbie
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    Yes, it looks like the last resort - going to the store tomorrow and see if it can be fixed like that.
    Thanks for thinking along for options.
     
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  6. Thom

    Thom  
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    The reason for the who question was that I have two local carrier stores ... one passes out incorrect status information and the other depends on me to tell them when there is a service problem in the area.

    Sometimes a new SIM can fix your problem. You could try just reseating the SIM you currently have. Sometimes that is all that it takes. I don't have your phone so I don't know how the SIM is installed in it.

    ... Thom
     
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  7. lazylew

    lazylew Newbie
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    So Monday they put in a new SIM, and - fingers crossed - it's still connected on Wednesday :)
     
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  8. Thom

    Thom  
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    Yea.

    ... Thom
     

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