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Discussion in 'Android Help' started by Android Question, Jan 22, 2014.

  1. Android Question

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    my Samsung galaxy GT-S5830i will not connect my pc or laptop? it will charge but do nothing else
    i have tried using another USB lead but the same thing happends
     

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  2. SiempreTuna

    SiempreTuna Android Expert
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    Could be MTP was unselected and needs to be turned back on (in vanilla Android: Settings .. Storage .. Menu .. USB computer connection).

    If not, then it will be drivers.

    - disconnect the phone from the computer
    - uninstall ALL phone related sofware (i.e. Kies) and drivers from the computer
    - restart the computer
    - restart the phone

    Re-install Kies (I guess your Sammy came with Kies)

    Note: do NOT disconnect the phone until ALL drivers have successfully installed
     

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